testcompany-appcues Knowledge Base

Install Appcues Mobile via Segment Device-Mode Plugin

Published May 20th, 2025 by Sofia Domingues

This is a guided overview to installing Appcues Mobile into your Segment-connected iOS, Android, or ReactNative mobile application. For information on installing Appcues onto your web platform via Segment, check out the guide here! Interested in our data security measures? Please review our Trust Center for details. This guide focuses on a mobile

HTTP API (Developer)

Published June 11th, 2025 by Sofia Domingues

The Appcues API provides an HTTP endpoint for adding individual user events and profiles to your Appcues account. These events and profile updates or “user activity”, can be used for targeting the right content to the right end users. Note: Use our Public API for any bulk importing and exporting of user data. Base URL The root URL for the Appcues

ROI With Appcues: Establishing a Baseline Metric

Published June 11th, 2025 by Sofia Domingues

To ensure that you’re getting the highest ROI out of Appcues, track your success by determining a baseline metric and setting goals of a metric you’d like to affect. Here are a few of the most common metrics that companies are tracking to prove the effectiveness of Appcues! Examples of metrics to track Activation Activation is the first point when y

HubSpot Integration

Published June 11th, 2025 by Sofia Domingues

This integration is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Integration Overview The Appcues to HubSpot integration is a two-way integration. This means that folks that use HubSpot as their CRM will be able to send HubSpot Contact and

Installing with Segment

Published May 20th, 2025 by Sofia Domingues

This document is focused on installing Appcues in web applications using Segment, for information on installing Appcues in mobile applications using Segment see the Installing the Mobile SDK doc! Appcues integrates with Segment's analytics.js client-side script. Important: Segment must be actively installed on every page you would like your Appcues

Pass Appcues Flow Events to Fullstory to See User Interactions

Published June 11th, 2025 by Sofia Domingues

Get a more complete picture of how users are interacting with your in-product experiences by passing events directly to Fullstory. This is a great way to gain additional insights into user behavior, stay ahead of flow errors, and optimize experiences for even better performance. What you need: Appcues account (Essentials, Growth, or Enterprise) Ful

Using Appcues with RequireJS (Developer)

Published June 11th, 2025 by Sofia Domingues

Appcues can be used with AMD loaders, like RequireJS. If you used an AMD loader on your site, you'll want to read this doc. There are two scenarios: You're loading Appcues as a window global and don't want it registered as module within your application Or, you're trying to load Appcues as a module inside your application Loading Appcues as a window

Mobile Surveys

Published May 20th, 2025 by Sofia Domingues

Supported in SDKs 1.1 and above. Appcues Mobile currently offers four survey content blocks: Text input, Rating, Single-select, and Multi-select. You can edit the survey question labels, mark a question as required, edit an optional error message, customize selected states and personalize the overall design. Please keep in mind that your application

Using Appcues with RequireJS (Developer)

Published May 20th, 2025 by Sofia Domingues

Appcues can be used with AMD loaders, like RequireJS. If you used an AMD loader on your site, you'll want to read this doc. There are two scenarios: You're loading Appcues as a window global and don't want it registered as module within your application Or, you're trying to load Appcues as a module inside your application Loading Appcues as a window

Raw Event Data Exports to Google Cloud Storage

Published May 20th, 2025 by Sofia Domingues

This feature is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Appcues can send raw event data into your organization’s BI tools or data pipeline by offering the ability to write raw event data for your account to a Google Cloud Storage buck

Troubleshooting Checklists

Published May 14th, 2025 by Sofia Domingues

Pro-tip: Check out checklist testing for more information on testing your checklist. Keep in mind that the checklist is a connector of content: It references many different flows, user criteria, segments, and behaviors. You're unlikely to get everything right on the first try, but if something doesn't work - don't worry! If you are running into is

Increase Trial Conversion with Appcues

Published May 14th, 2025 by Sofia Domingues

Internally at Appcues, we've found that giving users the option to extend their free trial by 14 days if they've not installed the SDK validated trial-users' interest and helped to soften the blow of a paywall. With the right targeting, you can use Appcues to increase free trial conversions with a single flow. Create a modal that lets your users kno

Different Types of Product Tours For New Users

Published May 14th, 2025 by Sofia Domingues

New User Onboarding Activation Tour + Checklist Welcome Modal For new users logging into your platform for the first time, you want to make sure that you have a Modal waiting to welcome them to your application. This Modal can include several custom buttons that when clicked on would trigger different journey’s for your user. Each journey would be i

Target Appcues Flows Based on Users' Form Responses

Published May 14th, 2025 by Sofia Domingues

After you've created a survey or form within an Appcues flow, you can leverage your users' responses to target other experiences! As soon as you publish your surveys and start getting responses, a new user property gets created and starts collecting the data. When searching for it in your targeting options, it will pop up under 'Form Responses' and

Manually Trigger Mobile Flows

Published May 20th, 2025 by Sofia Domingues

Overview When a mobile flow has been published, the flow can be triggered based on an app session, screen view, event, or manually. If a flow is set to trigger on app session, screen view, or event, it can also be triggered manually. One way to manually trigger a mobile flow is by using an action on a button in different flow. Flows can also be trig

Anonymous Users (Developer)

Published May 20th, 2025 by Sofia Domingues

Installing Appcues for anonymous users You can target users on a public site or during anonymous usage in your application using Appcues.anonymous() instead of Appcues.identify() . A word of warning We advise against installing Appcues on public pages or tracking users anonymously in your application. Appcues bases your billing on the monthly acti

FAQ: NPS

Published May 14th, 2025 by Sofia Domingues

Getting started with Appcues for NPS? Here are some of the most frequently asked questions as well as tips to ensure your NPS survey runs smoothly. Can I create more than one NPS survey? Appcues for NPS currently only supports creating one NPS survey at a time. Can I use multiple languages for one survey? We do not currently support multiple languag

Event Triggering

Published May 14th, 2025 by Sofia Domingues

This feature is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Event Triggering means displaying an Appcues flow when an event occurs. By default, users will be evaluated for displaying flows on page load. Event triggering will show that flo

Make Flows Skippable or Required

Published May 14th, 2025 by Sofia Domingues

Delivering the right in-product messages to the exact audiences in your application is what Appcues is all about. In doing so, you may want to make certain experiences required and others skippable. This document will explain the configuration options to do just that using Appcues Modal and Slideout pattern types. Modal Settings Skippable Modal patt

Launchpads 2.0

Published May 14th, 2025 by Sofia Domingues

What are Launchpads? Launchpads are self-service content centers that let your customers find help when they need it the most. Use them to catch users in-app before they stumble, and prevent support tickets by surfacing on-demand guides and content to the right user on the right page. A Launchpad appears to your users as a floating icon that, when

Localize Launchpads

Published May 14th, 2025 by Sofia Domingues

Localizing experiences allows you to add translated content that will show in a Launchpad based on a user's browser language. This article covers Launchpad localization. Configuring Languages In order to localize content you will need to have languages set up in your account. These will be the languages that can be selected from when localizing indi

Recommended Segments

Published May 14th, 2025 by Sofia Domingues

Segments are great for setting up your customer lifecycle targeting and delineating levels/types of customers. Before you can segment your users, Appcues needs to have data. Learn what data you should send to Appcues here and keep reading to learn how to segment your users. New Users This can be accomplished using a “First Seen At” property for the

FAQ: Checklist

Published May 14th, 2025 by Sofia Domingues

The FAQ is organized into the following sections: Targeting - using Checklist for different segments, purposes Default Behavior - questions about the way Checklist functions Troubleshooting - fixing issues with your Checklist If your question wasn't answered above, be sure to reach out to our team at support@appcues for assistance. Targeting 1. Can

Flow Priorities

Published May 14th, 2025 by Sofia Domingues

This feature is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. About Flow Priority Depending on your Flow settings (trigger, page targeting, and audience), it is possible for multiple Flows to qualify to be shown to a user. If that happens,

What is a Flow?

Published May 14th, 2025 by Sofia Domingues

Flows are a series of steps designed to guide your users through an experience. Appcues helps you build, publish, analyze, and iterate Flows. Here's what a Flow looks like: Flows are built using a Google Chrome Extension called Appcues Builder: What is the Appcues Builder? Flows are made up of steps, and each step is one of our four pattern types: M

Segments vs. Audience Targeting

Published May 14th, 2025 by Sofia Domingues

One of the powerful functionalities in Appcues that you can leverage is to target your flows and other experiences to the right people, and at the right time. We can achieve this by using a Segment, or if we want to be particular with a specific flow; make use of Audience Targeting! Segments in Appcues are a way to create and manage a group of your

Welcome and Getting Started

Published June 11th, 2025 by Sofia Domingues

Our mission Welcome to Appcues! Our mission is to help teams like yours build products that people love. We do that by giving non-technical folks the tools to create personalized experiences that remove the friction associated with learning, realizing value, and becoming an expert in a product. To accomplish this we use the Product-Led Growth Flywhe

Content Security Policies

Published May 14th, 2025 by Sofia Domingues

Some software products use a content security policy that automatically blocks resources that are not explicitly allowed. Such security policies may cause Appcues' editor or SDK to fail to load properly. If your product has a content security policy that is impacting Appcues' editor or SDK, you will want to extend that CSP with a number of resources

Increase feature adoption with LaunchDarkly + Segment

Published June 11th, 2025 by Sofia Domingues

Appcues + LaunchDarkly + Segment Ecosystem intro: Before you know it, you’ll be able to create an entire SaaS platform without writing code. LaunchDarkly is a step in that direction. By connecting to your app’s backend, they allow you to manage your products features instantly, from a simple interface. But what if… ...your app could instantly recogn

Best Practices for Building Flows with Appcues

Published June 11th, 2025 by Sofia Domingues

Here are the Dos and Don'ts recommended by our team at Appcues to build flows that create engagement and drive adoption! Dos A single tooltip is the most effective way to drive feature adoption. Rather than interrupting the user with a large overlay or multi-step flow, use a single tooltip to call out a new item on the screen (targeted to only relev

Relaunch Flows

Published May 14th, 2025 by Sofia Domingues

You might want to offer your users a chance to re-launch a tutorial or recall an announcement you've published to show just once. Appcues offers three ways to re-launch flows based on flow patterns and use cases. The first way is entirely non-technical and the latter two will require access to your platform's code. You can relaunch flows by: Using p

Mobile Tooltips

Published May 20th, 2025 by Sofia Domingues

What are mobile tooltips? Mobile tooltips are a UI pattern that draws a user's attention to a specific area on the screen of an application. They are ideal for user onboarding, feature announcements, and contextual walkthroughs. Floating Tooltips Supported in SDKs 2.0 and above. Floating tooltips target an area of the screen. They work well when tar

Manage Available Domains

Published May 14th, 2025 by Sofia Domingues

You can choose where your flow appears under Page Targeting, on your flow's settings page. During your installation of Appcues, the embed script will be installed at certain domains. Oftentimes this includes a staging site, production site, and sometimes a beta site. These are your targeted domains.If you've enabled Appcues through Segment, wherever

Find a User

Published May 14th, 2025 by Sofia Domingues

There are several locations in Studio to access a user's profile. For example, the Flow Analytics page shows the 10 most recent users who have seen a Flow. Clicking on any of those users will take you to their profile page. These profile links allow you to easily dig into a more detailed view of a single user while you analyze the performance of Flo

Customize Hotspots & Tooltips (CSS)

Published May 14th, 2025 by Sofia Domingues

If you are looking for CSS for Modals & Slideouts, please go to Customizing Modals & Slideouts. Copy, paste, and edit the snippets below to take your Flows to another level, but do not use body or html tags in the HTML component while building your Flows as it may cause your Flow to break or not show when the Flow has been pushed live. Not

Welcome your Users with Personalized Paths

Published May 14th, 2025 by Sofia Domingues

A welcome experience is an easy way to get started with Appcues and will have a great impact on a new user's perception of your application right from the start. Why? A welcome message: Is a way of introducing the human side of your product and lets users know you appreciate their business Sets the stage for more content to come (maybe immediately)

Embed a Typeform Survey in an Appcues Flow

Published May 14th, 2025 by Sofia Domingues

This guide will show you how you can embed a Typeform survey in an Appcues Flow and how to pass user information back to Typeform so you can correlate the responses to the users. To follow this guide, it is best to already have: A published Typeform Survey Build Guide Step 1: Determine which user properties you want to pass to Typeform as Hidden Fi

Experiences Frequency Limit

Published May 14th, 2025 by Sofia Domingues

About Frequency Limit Appcues allows you to create many user experiences: onboarding, new feature announcements, surveys, and much more. Use the frequency limit to introduce a single throttle to ensure users are not overwhelmed with too many experiences. Unlike individual Flow and NPS targeting settings which limit how often the Flow or NPS will be

Embed a Video in a Flow

Published May 14th, 2025 by Sofia Domingues

Supported video formats You can embed any video with the proper embed code. You cannot upload videos for displaying, they must be hosted elsewhere on services such as YouTube , Wistia , etc. To add a video: add a new 'video' or 'HTML' component, and then paste in the embed code from a web video service. We explicitly support the automatically genera

Intercom Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . How do I activate an integration? This integration can be activated from your account integrations page. Why integrate Intercom with Appcues? Integrating Intercom with Appcues will help you see which users are interacting wit

Which Events and Properties should I send to Appcues?

Published May 14th, 2025 by Sofia Domingues

Why is it important to send custom user properties and events to Appcues? Appcues allows you to show the right message to the right user at the right time, and it's your custom user properties and events that will really enable you to perfect the audience and timing of your flows. Sending this data when you install will allow you to save developer t

Checklist Best Practices

Published June 11th, 2025 by Sofia Domingues

Whether you're new to Appcues, or a seasoned veteran, you're probably curious about a few things. What's the best way to set up a successful onboarding experience? How can your users keep track of their progress? Should it be hands-on or hands-off, or somewhere in-between? With our Checklist, we've looked back at our experience of watching our custo

Build a Mobile Flow Across Screens

Published May 20th, 2025 by Sofia Domingues

In many cases when you’re building a mobile flow you’ll want to build the flow so it spans multiple screens. This can be a great way to provide a general overview of your product or multiple functions of a new feature. Setting up a mobile flow across screens requires Appcues to be set up in your app with screen tracking and deep links. To get the mo

Shared Responsibility Model for Security and Privacy

Published May 20th, 2025 by Sofia Domingues

As described in the Appcues Trust Center, Appcues invests heavily and continually monitors the Appcues platform to protect the security and privacy of our customer data. However, if your organization uses certain Appcues features, you also have a responsibility to take action to fully protect the security and privacy of the data managed by Appcues.

Deliver a System Failure Message with a Banner

Published May 14th, 2025 by Sofia Domingues

You want to reach your users about a maintenance alert, but they don't open emails and they aren't active blog readers. How do you reach them? Within the product! Build Guide Step 1: Create a Banner Banners are a great way to quickly deliver a system failure message to your users directly in the product. To create a banner, open the Appcues Build

Identity Verification

Published May 20th, 2025 by Sofia Domingues

Introduction Identity Verification lets you digitally sign the UserID sent to Appcues when identifying users to ensure only users you verify can access their Appcues experiences. Implementing Identity verification ensures 3rd parties cannot pretend to be other users and see Appcues experiences not intended for them. Implementing Identity verificat

Send Appcues Survey Response to Google Sheets Using Webhooks

Published June 11th, 2025 by Sofia Domingues

Imagine that you've just launched a new beta feature and you want to collect feedback from your users using an Appcues Flow. Maybe you launch this flow after someone clicks or interacts with your new feature, and you launch a survey asking beta users for their email address, rating, feedback, and if they'd like to be part of future beta groups. Whi

Use Multiple Wildcards in a "Let them navigate" Step

Published May 14th, 2025 by Sofia Domingues

Building a Flow across pages is a functionality you can leverage with Appcues. In some cases, your application may have multiple redirects in between dynamic paths. With the wrong wildcard configuration, it can potentially lead to the Flow breaking! An example of a Flow breaking due to multiple redirects is the behavior below: Initially, the path w

Upload Translations Manually

Published May 14th, 2025 by Sofia Domingues

This article describes how to manually upload translation tables per flow via the Appcues API. Get your auth token Log into studio.appcues.com. Open the JavaScript console (Cmd-Shift-J on Mac, Ctrl-Shift-J elsewhere). Enter the following command and hit Return: await window.apc_auth.getCurrentCustomToken() The command will return a very long charact

Create a Product Tour with Appcues

Published May 14th, 2025 by Sofia Domingues

A product tour is a great way to quickly orient new users to your product, and it should: Show users where key features reside Stay high level, avoid going into much of the "how" to use your product Be concise End with a call to action (even if it's simply to close the tour) The following video walks through building a product tour, and a text walkt

What is NPS?

Published May 14th, 2025 by Sofia Domingues

What is NPS? NPS stands for Net Promoter Score and is used as a metric for customer experience. NPS is a designed system to measure an organization's performance through its customers' eyes by identifying promoters and detractors, and ultimately customer's loyalty to the company. It asks one question: "On a scale of 0-10, how likely are you to recom

Nurture Engaged Users with Heap

Published June 11th, 2025 by Sofia Domingues

Appcues + Heap Heap is an analytics platform that collects and organizes customer behavioral data to give teams insight into how to improve their products quickly. By leveraging the Heap and Appcues integration, you can identify engaged users and nurture them as they adopt and (hopefully) champion your product! This build guide will show you how to

CSS Selectors

Published May 14th, 2025 by Sofia Domingues

For a deeper dive into the problem and solutions, check out the reasons for elements not appearing below. What's a CSS selector? A CSS selector is a way to describe the location of one or more elements in an HTML page. It uses characteristics, such as IDs, classes, and other attributes, to create a breadcrumb trail to a certain element(s) in the HTM

What is the Appcues Builder?

Published May 14th, 2025 by Sofia Domingues

The Appcues Builder is a Chrome Extension. Chrome Extensions are little programs you can install to extend the Google Chrome Browser. Using the Builder, you can build and edit flows right on top of your site (and building in context is key for great user experiences). Here's what you'll need: The Google Chrome browser (it certainly helps if it's up-

Translate Appcues content in Microsoft Excel

Published May 14th, 2025 by Sofia Domingues

To best support as many languages as possible, Appcues flow localization uses the UTF-8 character set for all CSV imports and exports. Most modern tools (Google Sheets, Apple Numbers, LibreOffice) will by default handle these files. On Microsoft Excel, you may need to take a couple of additional steps to import and export translation steps. Importin

Working with Client-Side Appcues Events (Developer)

Published May 20th, 2025 by Sofia Domingues

The Appcues Javascript SDK provides an on function that allows you to write custom code that can be fired when particular Appcues-related events occur in the browser. Function Definition on(eventName, callbackFn, [context]) The on function takes three parameters (one optional): eventName: String The name of the event to listen for. This can be any o

Pins in dropdown menus/interactive elements

Published May 14th, 2025 by Sofia Domingues

Are your dropdown menus closing before someone can interact within a Pin inside the menu? Learn more about why below, as well as learn if you need to adjust your application, or if you can take advantage of our workaround. Background Web applications can be so dynamic & unique that the same component, like a dropdown menu, can behave in many dif

Create a Step-by-Step Guide using Tooltips

Published May 14th, 2025 by Sofia Domingues

Have a new feature to show your users? Or an existing feature that users are struggling to learn? A step-by-step walkthrough can help get the user through that initial point of friction and enable them to further learn and adopt a feature. With this type of flow you should: Clearly articulate the feature and the value to the user Teach the major fun

Using Appcues with iFrames

Published May 20th, 2025 by Sofia Domingues

Intro to iFrames iFrames, also known as Inline Frames, are essentially a web page within a web page. They're used to display content from other web pages within your web page — whether it's to embed forms, media, reports, or other materials. Important Note: For security reasons, the iFrames on your page must have the same origin as your host page to

Tooltips & Hotspots

Published May 14th, 2025 by Sofia Domingues

Out of our 4 main flow patterns, Tooltips and Hotspots are the ones that guide users through your application! They're meant to catch the attention of your users to a particular element or area. Because of that, the Builder gives you control over where you want to attach these patterns to your application. Tooltip progress There are two ways to use

How to use the Appcues Builder?

Published May 14th, 2025 by Sofia Domingues

The Appcues Builder is a Chrome Extension that allows you to Build Flows, create Click to Track Events, create Pins and create Banners. If you don't know what the Appcues Builder is and how to install it, check out our documentation: What is the Appcues Builder? Any changes made to experiences using the Appcues Builder are autosaved, except for case

Export Flow Analytics Data (CSV)

Published June 11th, 2025 by Sofia Domingues

Once your content is live, we start collecting analytics for your users' experiences. With Appcues you are able to get a better idea of which users interacted with any particular flow, what steps they saw and what their Appcues form & survey responses were. We push all of this data directly through our integrations, but if you'd prefer to view t

Increase your trial conversion rate with Slack + Zapier

Published June 11th, 2025 by Sofia Domingues

Appcues + Slack + Zapier Ecosystem intro: Aside from being an incredible example of product-led growth at it’s finest, Slack is one of the most widely used collaboration platforms of all time. Teams use Slack to centralize communications in one place, and ensure the right people have access to all of the information they need to work effectively. Bu

What are Step Groups?

Published May 14th, 2025 by Sofia Domingues

How are Flow steps organized? In Appcues, we call them Step Groups when similar patterns are created in one group, and Step Children for the items that are inside that group! The flow in the screenshot above is composed of 6 step groups, but 8 steps. Navigation steps like the redirect are counted separately, which means the third step group here co

Run a webinar campaign with GoToWebinar

Published June 11th, 2025 by Sofia Domingues

Appcues + GoToWebinar Instead of driving attendees with the standard channels (think email, ads, and marketing campaigns), engage prospects when they’re most likely to convert. In-product communications convert significantly better than email. With Appcues, you can publish webinar campaigns in your product, when users are already thinking about your

Vero Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . How do I activate an integration? This integration can be activated from your account integrations page. Why integrate Vero with Appcues? Integrating Vero with Appcues will help you reach out to users depending on what they d

Pro Tip: Relaunch a Flow Using a Permalink

Published June 11th, 2025 by Sofia Domingues

Sign up to receive weekly Pro Tips here! Permalinks are a great way to make flows available to your Users in an on-demand capacity. You might consider using permalinks to relaunch a flow, allow users to come back to this content, or share the flow more broadly through email, chat, in your product, or even in a support document. It’s easy to access a

Create a Workflow to welcome and follow-up with new users

Published June 11th, 2025 by Sofia Domingues

Learn how to create a Workflow that sends email and push notifications based on an important multi-step process you want users to complete in-app. Build Guide In this article, you’ll learn how to: Create a segment to use in a Workflow Create a Workflow from scratch Configure Workflow start criteria Create an Email node Add a time delay to a Workflo

Email subscriber management

Published June 11th, 2025 by Sofia Domingues

Emails can be sent to any user with a valid email address that is not on one of the suppression lists. Before sending any emails you’ll want to make sure that any users in Appcues that have previously unsubscribed from email communication have their emails added to the suppression list. Suppression lists overview Suppression lists can be viewed and

Drive trial conversion using Madkudu + Segment

Published June 11th, 2025 by Sofia Domingues

Appcues + Madkudu + Segment Ecosystem intro: MadKudu helps SaaS companies identify, qualify, and engage their leads throughout the buyer journey by providing real-time predictive lead scoring. What does that mean? It means MadKudu uses your existing customers to evaluate whether a prospect is likely to purchase your software. In other words: MadKudu

Pro Tip: Step Groups vs. Individual Steps in the Builder

Published June 11th, 2025 by Sofia Domingues

While building your flows, you may have noticed that when adding a new step you have an option to either add to the current group, or add a new group. Step groups are a great way to configure particular steps and organize your steps by section. They also allow for some additional functionality, depending on the step type of the group! Step-children

Create a Workflow to send renewal email messages

Published June 11th, 2025 by Sofia Domingues

Learn how to create a Workflow that sends email notifications based on a user’s upcoming renewal. Build Guide In this article, you’ll learn how to: Create a segment to use in a Workflow Create a Workflow from scratch Configure Workflow start criteria Create an Email node Add a time delay to a Workflow Configure Workflow finish criteria Step 1. Cre

Klaviyo Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . How do I activate an integration? This integration can be activated from your account integrations page. Why integrate Klaviyo with Appcues? Integrating Klaviyo with Appcues will help you target users based on what they did w

Pro Tip: Socialize NPS to Your Team With Slack

Published June 11th, 2025 by Sofia Domingues

Sign up to receive weekly Pro Tips here! Our NPS tool is so valuable for collecting promoter scores and feedback from your end-users but that’s only part of the equation. Here at Appcues, all team members have access to all feedback from customers via a shared Slack channel. It’s a great way to stay on the pulse of our users across the entire organi

Pro Tip: Quick Tips for Testing Your Flows

Published June 11th, 2025 by Sofia Domingues

Sign up to receive weekly Pro Tips here! This may seem obvious to some, but we cannot emphasize enough the importance of testing your flows. Not only does this give you an idea of the general user experience of what they need to accomplish but this also shows you the visual experience, and allows you to catch any confusing areas where you can optimi

Pro Tip: Gather Feedback on a New or Existing Feature

Published June 11th, 2025 by Sofia Domingues

If your Product team is anything like ours, they are most likely hungry for feedback on new and existing features! Surveys in-app are a great way to reach your users while their usage is fresh in their minds. Some things to consider when targeting your survey are what type of users and feedback are you looking for? Someone on their first attempt, or

Follow up on NPS feedback with Workflows

Published June 11th, 2025 by Sofia Domingues

Our Appcutie, Sam, walks through the details in the video below—or keep reading for step-by-step instructions. Build Guide In this guide, you’ll learn how to: Track NPS scores using a custom event Create a Workflow from scratch Configure Workflow start criteria based on NPS score Branch message logic by score range Send targeted emails or in-app m

Pro Tip: Diagnosing Issues

Published June 11th, 2025 by Sofia Domingues

Not everything will work the first time that it's set up, or sometimes something will be working and then something will suddenly go wrong!There are a few Appcues tools that can be used to get things running properly, this pro tip will get you pointed in the right direction. Here are a few issues that might come up:An experience isn't showingThere a

Studio Events Explorer

Published June 11th, 2025 by Sofia Domingues

Event Analytics brings together product event data along with Appcues Flow and Checklist data for a dynamic reporting experience. This enables both monitoring an event over time to define adoption baselines, as well as the measuring of product event data against Appcues Flow and Checklist data to prove the impact of in-product experiences. Events Ex

Pro Tip: Flow History Reset

Published June 11th, 2025 by Sofia Domingues

Sign up to receive weekly Pro Tips here! When you are testing your flows we know how important it is to see your flow in its true state, including if your flow is set to ‘show once’. While testing though, we know that you more than likely need to test more than once to feel confident publishing your flow. Did you know that Appcues can reset a user's

Building email messages

Published June 11th, 2025 by Sofia Domingues

Emails can be added as steps to workflows to send messages to your users when they’re not in your product. Email Setup and Configuration Before sending an email you will need to complete your email settings configuration and setup. Sending domain: Your sending domain should be set up as part of your initial email setup. Email Senders: These are the

Pro Tip: Establishing Consistent Messaging

Published June 11th, 2025 by Sofia Domingues

Sign up to receive weekly Pro Tips here! Consistency in messaging leads to familiarity and familiarity leads to trust and understanding. When deploying Appcues across multiple teams within your organization, consider creating an internal messaging guide so that your Appcues flows styling and messaging are familiar and clear for your end-users. Some

Automate ticket creation in Jira from an in-app form submission using Appcues webhooks

Published June 11th, 2025 by Sofia Domingues

Use Case Imagine you want to use an Appcues Flow to collect feedback from your users on new feature ideas. Maybe it looks something like this: Now, your product and development teams use a Jira board to manage their backlog. Wouldn't it be great if these user-submitted feature ideas landed right in your board's inbox? Luckily, integrating Appcue

Drive event registration with Salesforce

Published June 11th, 2025 by Sofia Domingues

Appcues + Salesforce Instead of pulling a list of users and their city or state, emailing them or copying that list to Appcues, and updating that list regularly to catch new users, you can create the perfect segment of users right in your product to promote an event locally. What metric will this impact? Drive more attendees to your events, build br

Appcues Events Reference

Published May 20th, 2025 by Sofia Domingues

This document is a reference for Appcues Events, if you're looking for information on Appcues Flow events please reference the Client-side Events Reference (Developer) document. If you're looking to learn about sending events into Appcues or tracking events in Appcues see the Events Overview document. This is a complete guide and reference to intern

Hotjar Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . Are you recording user sessions and doing product analytics on Hotjar? With our integration, you can send Appcues events to Hotjar, so that they are included in user sessions. Enable Hotjar on your integrations page by clicki

Import customer data from your data warehouse into Appcues with our Hightouch integration

Published June 11th, 2025 by Sofia Domingues

What is Hightouch? Hightouch is a Reverse ETL management tool. In simplest terms, companies use Hightouch to push information out of their data warehouse (a Source) into all of their other SaaS tools (Destinations). This integration offers Appcues as one of the Destinations in Hightouch. Why import customer data into Appcues? There are several ways

Marketo Integration

Published June 11th, 2025 by Sofia Domingues

This integration is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Marketo The Appcues + Marketo integration is a two-way integration. This means that folks that use Marketo as their Marketing Automation Solution will be able to send Marketo

Using Appcues with Turbolinks

Published June 11th, 2025 by Sofia Domingues

Appcues + Turbolinks Implementation With SDK version 4.53.0 and later Appcues now has a path forward for web applications running Turbolinks frameworks. This document will contain the steps needed in order to properly implement Appcues with this framework. Unsure what version your Appcues SDK is on? Open your browser's console and run Appcues.settin

Appcues Sign In Update

Published June 11th, 2025 by Sofia Domingues

We recently migrated to a new sign-in form for Studio and Builder! Use this form to sign in using your email/password, Google for Work credentials, or your SSO credentials (if configured). This sign-in form implements several security improvements including: Stricter password complexity for all new passwords to keep your account safe. Note password

Organize user feedback with Airtable + Zapier

Published June 11th, 2025 by Sofia Domingues

Appcues + Airtable Ecosystem intro: Airtable is an all-in-one collaboration platform that works like a combination of a spreadsheet and a database. Product teams use Airtable to do everything from organizing feedback and feature requests to communicating roadmaps and planning out customer communications. But what if... Instead of exporting and manua

Identity Verification

Published June 11th, 2025 by Sofia Domingues

Introduction Identity Verification lets you digitally sign the UserID sent to Appcues when identifying users to ensure only users you verify can access their Appcues experiences. Implementing Identity verification ensures 3rd parties cannot pretend to be other users and see Appcues experiences not intended for them. Implementing Identity verificat

Product-Led Growth: Explorers Playbook

Published June 11th, 2025 by Sofia Domingues

This playbook will cover how to create a cohesive experience for your explorers (and in some cases, beginners) that is helpful but not intrusive, drives toward value, and reduces friction on the path to activation. Unfamiliar with the Product-led Growth Flywheel? Visit the Product-Led Growth Overview to start. Strategy This playbook addresses the ma

Appcues Public API

Published June 11th, 2025 by Sofia Domingues

Appcues Public API Appcues offers an API that can be used to perform a variety of tasks that can make using Appcues more versatile. The API is able to access flow information, update segments & user profiles, and bulk import & export data. If you want to jump straight into the technical documentation, you can do so here . The Appcues API is

Shared Responsibility Model for Security and Privacy

Published June 11th, 2025 by Sofia Domingues

As described in the Appcues Trust Center, Appcues invests heavily and continually monitors the Appcues platform to protect the security and privacy of our customer data. However, if your organization uses certain Appcues features, you also have a responsibility to take action to fully protect the security and privacy of the data managed by Appcues.

Single Sign-On (SSO)

Published June 11th, 2025 by Sofia Domingues

This feature is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Single sign-on ( SSO ) is an authentication scheme that allows a user to sign in with a single ID and password managed by a centralized identity provider (IdP) to any of several

Appcues Events Reference

Published June 11th, 2025 by Sofia Domingues

This document is a reference for Appcues Events, if you're looking for information on Appcues Flow events please reference the Client-side Events Reference (Developer) document. If you're looking to learn about sending events into Appcues or tracking events in Appcues see the Events Overview document. This is a complete guide and reference to intern

Events Overview

Published June 11th, 2025 by Sofia Domingues

If you're looking for information on the no-code click-to-track events check out the Click-to-Track documentation. What are Events? Events are the “actions” your users take in your application, which can be anything from clicking a certain button to landing on a specific page. They are manually set up (“tracked”) in your application and sent over to

Installation Plan

Published June 11th, 2025 by Sofia Domingues

An installation plan provides a framework for getting Appcues setup and running with your application and can assist in the installation process. It's recommended for all teams who are installing Appcues to create a plan, using the provided template or something you create. It's best to work collaboratively with your developers on a plan to best out

Host Appcues SDK Under Your Own Domain

Published June 11th, 2025 by Sofia Domingues

If you want the Appcues Javascript SDK to be served from domains that you control, you can host the Appcues SDK under your own domain. To perform these steps, you will need to configure a CNAME record using your domain's management tools to point to our infrastructure. After that work is done, Appcues will issue an SSL certificate, and then serve t

Manage Flows

Published May 14th, 2025 by Sofia Domingues

As you build your flow library you may look for ways to keep your work organized and easily accessible. Unpublish a Flow You can unpublish a flow by going to the flow's settings page. In the top right corner of the screen, click the Unpublish button. If you've made changes to the flow's settings but didn't publish them, you'll instead see a green d

How Appcues is Overlaid

Published June 11th, 2025 by Sofia Domingues

Appcues uses the CSS z-index property to overlay flows (hotspots, modals, etc.) on your web application. The CSS varies depending on the element it is attached to, but generally, we strive to be the top-most element on the page. In order to do that, we set a very high z-index value, like 999999999. Change the Z-Index Sometimes our high z-index value

Group Properties Overview

Published June 11th, 2025 by Sofia Domingues

What are group properties? Group properties are attributes you want to associate with your app’s own customer accounts instead of individual users. A good rule of thumb is that if every user in one of your app's customer accounts would have the same property value, then that property might be a group property. They are the “adjectives” that describe

Recruit Users for User Interviews

Published June 11th, 2025 by Sofia Domingues

With Appcues you’re able to recruit users in your application to conduct user interviews. These user interviews can be to gather feedback on an existing feature, or new feature, or understand the overall experience the user is having at that particular point in time. Build Guide Step 1: Add a Slideout The Slideout pattern is perfect for non-intrusiv

Testing Appcues on a Wrapped Webapp

Published June 11th, 2025 by Sofia Domingues

The objective of this document is to provide guidance for testing Appcues on wrapped web applications, such as a Chromium or Electron-based desktop application.Wrapped web applications are an edge case for Appcues and require extensive technical compatibility testing pre-purchase to confirm viability and uncover any potential challenges.Here are our

Requirements for Using Appcues

Published June 11th, 2025 by Sofia Domingues

Appcues Compatibility This article covers what is needed for using Appcues effectively, as well as common conflicts Appcues can run into. In order to use Appcues, you need three things: A web application that your users can access using a web browser or a mobile application on a supported framework. The ability to install a snippet of code into that

Installation Guide for Developers

Published June 11th, 2025 by Sofia Domingues

A Complete Technical Guide for a Direct Web Installation Our comprehensive outline for installing Appcues directly in your product. This technical guide will cover the process from start to finish, and highlight both the required and optional components involved to result in a valuable implementation for success with Appcues! Installation requires a

Troubleshooting the Chrome Extension & Builder

Published June 11th, 2025 by Sofia Domingues

Updating your Chrome Extension Generally, if you are running into any problems with the builder making sure your Appcues Chrome Extension and Chrome browser are up to date is a great step toward resolution. Deactivating other Chrome Extensions There are some cases where other extensions may cause unexpected behavior with the Appcues builder extensio

Installing Appcues Asynchronously (Developer)

Published June 11th, 2025 by Sofia Domingues

This document includes sample code on how to install Appcues in your web app asynchronously. With this method the Appcues SDK can be loaded asynchronously, allowing it to load simultaneously with other scripts, which can lessen the impact on page load times. <script> (function() { if (!window.AppcuesReady) { window.AppcuesReady = function(call

Raw Event Data Exports to Google Cloud Storage

Published June 11th, 2025 by Sofia Domingues

This feature is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Appcues can send raw event data into your organization’s BI tools or data pipeline by offering the ability to write raw event data for your account to a Google Cloud Storage buck

Upload user feedback in ProdPad with Zapier

Published June 11th, 2025 by Sofia Domingues

Appcues + Zapier + Prodpad Ecosystem intro: ProdPad is an all-in-one product management software that provides everything you need to organize your product strategy. Think roadmaps, portfolio management, feedback, and documentation. PM’s use ProdPad to catalog feedback, and that feedback comes from all kinds of sources. But what if... You could set

Schedule User Interviews with Calendly

Published June 11th, 2025 by Sofia Domingues

Appcues + Calendly Instead of pulling a list of users with high NPS scores who have been around for a while and use your product often, emailing them, waiting for a response, scheduling, rescheduling, and finally getting to run your testing session, you can create the perfect segment of users right in your product, send them a meeting link that opti

Configure Mobile Deep Links

Published May 20th, 2025 by Sofia Domingues

Overview In the mobile builder, links are provided that make it easy to preview your flow in your application, or take a screen capture to use in the builder for features like anchored tooltips. Typically these links are accessed through scanning a QR code. These are amazing and powerful features that we encourage every app to take advantage of. For

Launchpad v1 Standard Install

Published May 20th, 2025 by Sofia Domingues

Check out Launchpad v2! Take a look at our new and improved Launchpad, the same great functionality is now available in Studio for all plan types. Spin up your in-app resource center without touching a line of code! This feature is available on select plans and may be offered as an add-on. Please check your account details page for more informati

Launchpad v1 Standard Install

Published June 11th, 2025 by Sofia Domingues

Check out Launchpad v2! Take a look at our new and improved Launchpad, the same great functionality is now available in Studio for all plan types. Spin up your in-app resource center without touching a line of code! This feature is available on select plans and may be offered as an add-on. Please check your account details page for more informati

Add Videos to Mobile Flows

Published May 20th, 2025 by Sofia Domingues

Videos can be added to mobile flows by using the video content block. This content block will allow you to take a video from an existing source like Wistia, YouTube, Vimeo, or other hosting service and embed the video into a mobile flow. If you're looking for instructions for web flows reference Embed a Video in a Flow . How to add videos When buil

Anonymous Users (Developer)

Published June 11th, 2025 by Sofia Domingues

Installing Appcues for anonymous users You can target users on a public site or during anonymous usage in your application using Appcues.anonymous() instead of Appcues.identify() . A word of warning We advise against installing Appcues on public pages or tracking users anonymously in your application. Appcues bases your billing on the monthly acti

Flow Analytics Overview

Published June 11th, 2025 by Sofia Domingues

Intro to Flow Analytics With Appcues' Flow Analytics page, you can see your key flow events over time, by date, in your local time zone. This will give you better insights into the performance, engagement and success of your flows so that you can drive your product to further success with Appcues! Here, you'll also have the ability to export your CS

NPS Best Practices

Published June 11th, 2025 by Sofia Domingues

NPS Best Practices There are a few things you should do to ensure you're ready to set up a successful NPS experience: Think strategically about when a user should first see NPS. Avoid asking new users who are still learning your product, and prioritize asking users who are activated and have had more time to learn your product. For this, you can us

Collect feedback with Google Sheets + Zapier

Published June 11th, 2025 by Sofia Domingues

Appcues + Zapier + Google Sheets Instead of exporting all of your valuable in-app survey data, pasting it into sheets, and moving everything around until you have the format you want, you could automatically pipe survey data from your product over to google sheets or excel? We’re talking about enabling real time analysis, right from your google suit

Use tooltips in dropdown menus and dialogs

Published May 14th, 2025 by Sofia Domingues

Build Guide In this article, you'll learn how to: Add tooltips to dropdown menus Add tooltips to dialogs Add navigation steps In the GIF below you'll see the end result of this Build Guide. Step 1. Create your first step Open up the Appcues Builder and start by adding your first step. We can start with a Slideout step to greet the user and start the

Installation Testing / Debugging

Published June 11th, 2025 by Sofia Domingues

Using the Appcues Debugger The Appcues debugger is our most straightforward troubleshooting feature. It allows you to quickly spot the root of a problem, so you can get things working again fast. Opening the debugger from the Chrome Extension If you're on the URL where your flow(s) should be showing, and you've already downloaded the Chrome extensio

Continue onboarding for returning trialers with Segment + Drift

Published June 11th, 2025 by Sofia Domingues

Appcues + Segment + Drift Ecosystem intro: Do you remember the last time you bought software? What did the process feel like? Chances are, it went one of two ways. Either you landed on the site, filled out a form, waited for a call from an SDR, got “qualified” and then finally you were allowed to see a demo, or all of that happened in about 5 minute

Banners

Published May 14th, 2025 by Sofia Domingues

What Are Banners? Banners are a real-estate-friendly and well-known UI pattern that attach to the top of the user’s screen. With Appcues’ Banners, you can: Lay Banners on top of product content or embed Add buttons and links to drive action Target users based on behaviors and attributes Schedule banners to appear at a certain time Measure perform

Flow Events Reference (Developer)

Published May 20th, 2025 by Sofia Domingues

This document outlines detailed flow event information, if you're looking for information on NPS, and Checklist events for an integration please reference the Appcues Events Reference document. If you're looking to learn about sending events into Appcues or tracking events in Appcues see the Events Overview document. We have three "levels" of events

Flow Step Breakdown Analytics

Published June 11th, 2025 by Sofia Domingues

The step-by-step analytics section allows you to see a more granular view of the engagement with your flow. For each step in the flow, you can see: How many users saw the step; How many users completed the step (keep reading to learn more about flow and step completion); How many users had an issue with the step. By viewing this data as a funnel, yo

Custom Fonts

Published May 14th, 2025 by Sofia Domingues

Further customization of Appcues experiences can be accomplished by leveraging custom fonts. These can be implemented by adding them via the Styles page within the Appcues Studio using one of the following: Google Fonts Step 1 Navigate to the Google Fonts page and select the fonts you wish to include in your Appcues theme. First, you'll navigate to

Open an Email Composer through Buttons

Published May 14th, 2025 by Sofia Domingues

Using Buttons, you can create a Flow that launches the email composer app to send a message to a specific email! To create a similar Flow, it is best to already have: A Flow or Flow template The recipient's email address Once you have these, follow the steps below to start building. Build Guide Step 1: Open your Flow in the Builder Select the Flo

Localize Banners

Published May 14th, 2025 by Sofia Domingues

Localizing experiences allows you to add translated content that will show in a banner based on a user's browser language. This article covers banner localization. Configuring Languages In order to localize content you will need to have languages set up in your account. These will be the languages that can be selected from when localizing individual

User Properties Overview

Published June 11th, 2025 by Sofia Domingues

What are user properties? User properties are attributes you send to Appcues from your product about your users. They are the “adjectives” that describe your users. Examples include things like Name, Email Address, Company, Role, Created Date, etc. Some user properties, like Browser and Current Page URL, are automatically sent to Appcues. You can se

Email Rate Limits

Published June 11th, 2025 by Sofia Domingues

We protect your email domain health by limiting the number of emails that can be sent for at a per hour and per day basis. This is one way we prevent email server watchlists from potentially flagging your email domain as a bad actor and ensuring deliverability of messages to your users. Default rate limits For new Workflows users you may notice a s

Account Profiles

Published May 14th, 2025 by Sofia Domingues

The Account Profile page gives you a deeper understanding of the makeup of a particular Account. It brings together data about all the users who are associated with an Account (a particular Group ID) into one place, including: All current group properties that are available for segmenting All users who are associated with the Account Key account-lev

Javascript API (Developer)

Published May 20th, 2025 by Sofia Domingues

The Appcues Javascript SDK officially supports the following methods as part of its API: Identify identify (userId, [properties]) Identifies the current user with an ID and an optional set of properties. Behind the scenes, this call also invokes Appcues.page(). This is the one call that is required for Appcues to load and function on your site. Prop

Create a Workflow to follow up after a feature announcement

Published June 11th, 2025 by Sofia Domingues

Build Guide In this article, you’ll learn how to: Launch an in-app feature announcement Track views and usage of the new feature Create a Workflow from scratch Add branching logic based on behavior Send targeted follow-up messages Track adoption with a goal Configure finish criteria and re-enrollment Step 1. Launch your in-app announcement Create a

Installation Testing / Debugging

Published May 20th, 2025 by Sofia Domingues

Using the Appcues Debugger The Appcues debugger is our most straightforward troubleshooting feature. It allows you to quickly spot the root of a problem, so you can get things working again fast. Opening the debugger from the Chrome Extension If you're on the URL where your flow(s) should be showing, and you've already downloaded the Chrome extensio

Personalize Mobile and Web Flows

Published May 14th, 2025 by Sofia Domingues

Once you're sending user properties to Appcues, you can use them to personalize the contents of both your mobile and web flows. Here are some interesting ways Appcues customers have used user properties: Using the customer's name in a message. Including the name and face of each customer's account manager to reinforce an existing relationship. Link

How to Open a Flow?

Published May 14th, 2025 by Sofia Domingues

Once you've created your Flows, you can access them again through Studio or Builder! When opening Flows, you are able to view them in two forms: The flow's analytics and settings The flow's steps Open Flow Analytics and Settings In Studio Log in to https://studio.appcues.com Once you're in Studio, select 'Flows' tab from the left sidebar and then s

Understand Flow Event Data

Published June 11th, 2025 by Sofia Domingues

Appcues creates "events" when people view and interact with your published content. Those events are sent back to Appcues to create engagement reports, but they can also be sent to a third-party integration or intercepted with code that your engineers write. Parts of a Flow Before digging into the analytics events themselves, it's useful to understa

Best Practices for Managing Your Team in Appcues

Published June 11th, 2025 by Sofia Domingues

As your internal teams begin working together to build out your Appcues flows, it’s important to consider how your team, and your flows, will stay organized in a way that’s clear and makes sense. Here are some best practices for using Appcues across teams! Tips for managing your team Have a plan: Internally, have a plan to track all experiences that

Use a HubSpot Workflow to add NPS Responses to a Contact Record

Published June 11th, 2025 by Sofia Domingues

This article is based on the Appcues HubSpot Integration. If you don't already have this feature on your plan you can contact support or sales for more information on how to add this feature. With the Appcues <> HubSpot Integration, the events sent as part of the integration are sent into Hubspot as an activity that will show as part of the c

Create a Mobile Survey Without Code

Published May 20th, 2025 by Sofia Domingues

Build Guide Appcues Mobile allows your team to build user experiences and surface them directly in your mobile applications on both iOS and Android. Use mobile surveys to gain new users and reduce churn, all without needing a developer. In this guide, we’ll show you how to create a mobile survey without code. Note: This build guide assumes that Appc

Personalize onboarding for Facebook generated leads with Zapier

Published June 11th, 2025 by Sofia Domingues

Appcues + Facebook Ecosystem intro: Facebook Lead Gen is a powerful tool that allows you to collect form submissions on the Facebook Ad platform. These CTA’s can range from downloading content or setting up a demo to requesting a trial account. But what if... ...the first time a user who came from Facebook signs into your product, you greeted them w

Manage Your Account & Team

Published June 11th, 2025 by Sofia Domingues

Need to manage the members of your Appcues team? We've got you covered! You can add, remove, and set permissions on the Teams tab in your studio.appcues.com dashboard. To get started, select Settings from your account in the bottom right corner of the screen and then choose the Teams tab. Permissions Here's a handy list of the permission levels in A

Product-Led Growth: Regulars Playbook

Published June 11th, 2025 by Sofia Domingues

This playbook will provide ways to continue engaging your users once they become "Regulars" and are proficient in your product. While the pace of learning has slowed, this segment of users is arguably the most important as it relates to product-led growth because you can leverage them for helpful feedback and turn them into champions of your product

How the Appcues Free Trial Works

Published June 11th, 2025 by Sofia Domingues

We want to make evaluating Appcues as easy as possible so you can hit the ground running in improving your application's activation when the time is right. That's why every Appcues account comes with a free, unlimited trial for 14 days when you start. After you have installed the Appcues SDK, we will give you another 14 days to experience what we of

Create a Workflow to follow up on expansion signals

Published June 11th, 2025 by Sofia Domingues

Build Guide In this article, you’ll learn how to: Track key expansion signals Create a Workflow from scratch Trigger messages based on real user behavior Personalize messages based on what users did Set a goal to track upgrades or engagement Finish and manage re-enrollment Step 1. Track expansion signals First, track the behaviors that signal a user

Installation Plan

Published May 20th, 2025 by Sofia Domingues

An installation plan provides a framework for getting Appcues setup and running with your application and can assist in the installation process. It's recommend for all installations to create a plan, using the provided template or something you create! It's best to work collaboratively with your developers on a plan to best outline the data to be s

Mobile Modals and Slideouts

Published May 20th, 2025 by Sofia Domingues

Adding, deleting, and reordering content blocks A new content block can be added by selecting the blue ➕ that displays when hovering above, below or to the side of a step when in step mode, to switch to step mode click outside of the modal preview area or click on the step you're working on in the bottom builder bar.Content blocks can be reordered b

Single-page Application (SPA) Guide (Developer)

Published June 11th, 2025 by Sofia Domingues

Appcues is supported on your Single Page Application Looking for the most up-to-date installation guides? Check out our Installation Guide in our Studio app. Single-page Applications (SPAs) only trigger a full page load when they are first loaded. Otherwise, navigating across pages in your app doesn't trigger a page load. There are two ways Appcue

Pro Tip: Event Triggering vs Event Targeting

Published June 11th, 2025 by Sofia Domingues

Let's start by clarifying what each of these terms mean. Triggering refers to the action that determines when an Appcues experience (or "flow") should appear to the end-user. Flows can be triggered when a user navigates to a URL, clicks a flow from an Appcues Checklist or Launchpad, clicks a flow's permalink, clicks a button in another flow that is

Re-engage users with Workflows

Published June 11th, 2025 by Sofia Domingues

Build Guide In this article, you’ll learn how to: Track drop-off points using events Create a re-engagement Workflow from scratch Set entry conditions based on inaction Add timing delays to avoid premature messages Send targeted re-engagement messages Set finish criteria and allow re-enrollment If you haven’t set up event tracking for your product m

Using Appcues with Turbolinks

Published May 20th, 2025 by Sofia Domingues

Appcues + Turbolinks Implementation With SDK version 4.53.0 and later Appcues now has a path forward for web applications running Turbolinks frameworks. This document will contain the steps needed in order to properly implement Appcues with this framework. Unsure what version your Appcues SDK is on? Open your browser's console and run Appcues.settin

Glossary of Appcues Terms

Published May 14th, 2025 by Sofia Domingues

If you're new to Appcues there may be some terms that we use that aren't familiar.This glossary is a quick reference to some common and useful terms that you may see when you're reading the Appcues docs or when you're building experiences in Appcues. A A/B Testing - Measuring the effectiveness of multiple versions of an experience in parallel. Relat

Create a Workflow to follow up after a help article or FAQ interaction

Published June 11th, 2025 by Sofia Domingues

Build Guide In this article, you’ll learn how to: Track help center or FAQ interactions Create a Workflow from scratch Configure start criteria based on a support interaction Send a follow-up email to check in Set a goal to track engagement Finish the Workflow and manage re-enrollment Step 1. Track support interactions Before setting up your Workflo

Setting Up Flow Frequency

Published May 14th, 2025 by Sofia Domingues

Defining How Often to Display Web Flows When targeting web flows, it's good to know that you're able to set up conditions to show the flow a certain amount of times, every X days, or until your users complete the flow—all depending on how you'd like to implement it! In the trigger section of your flows settings page, you'll have the frequency optio

Permalinks

Published May 14th, 2025 by Sofia Domingues

What are Permalinks? Permalinks are an extremely powerful and versatile way to use Appcues. They’ll allow you to relaunch flows at will for testing or for users. Similarly, they can be used to launch Checklists and launch NPS if you have, say, a targeted email. By clicking a permalink, Appcues content will be manually called so when the user is redi

Launchpad v1 Custom Install

Published June 11th, 2025 by Sofia Domingues

Check out Launchpad v2! Take a look at our new and improved launchpad, the same great functionality is now available for all plan types. Spin up your in-app resource center without touching a line of code! Launchpad v1 is available on select plans and may be offered as an add-on. Please check your account details page for more information or conta

Build a Flow 101 - Step by Step

Published May 14th, 2025 by Sofia Domingues

In order to build a flow, you'll need to have the Appcues Builder. If you're not yet installed, you can still build a flow and preview it using the builder, but in order to publish it live, you'll need to install Appcues first. Build Guide In this article, you'll learn how to: Create a flow from scratch and name it Add steps and components to your

Create a Workflow to follow up with on-demand education

Published June 11th, 2025 by Sofia Domingues

Build Guide In this article, you’ll learn how to: Create an in-app message with a self-serve education CTA Track user intent with a button click Create a Workflow from scratch Send a personalized follow-up email Set finish criteria and optional re-enrollment Step 1. Add an in-app message with a self-serve CTA Use a Slideout, Tooltip, or Pin to highl

Supported images, videos and gifs and recommended sizes

Published May 14th, 2025 by Sofia Domingues

This article presents web-specific information for supported images, videos, and gifs and offers recommendations for ensuring the images you use within Appcues look good on every device and resolution. Supported image upload formats JPG, PNG, SVG, and GIFs are all supported. Be sure you are aware of the file size you are uploading to not adversely

Flow Variation A/B Testing

Published June 11th, 2025 by Sofia Domingues

Using Appcues to manage your customer experiences allows you to quickly experiment with changes in Flow content in order to optimize your conversion metrics. With Flow variation testing, you can perform an A/B test to measure the effectiveness of multiple versions of an experience in parallel. For example, are your users more likely to engage with a

Getting Started Webinar Series

Published June 11th, 2025 by Sofia Domingues

We know that it can be a little daunting to get started with any new system! The following on-demand webinar series will give you a great foundation as you begin making amazing experiences for your users. Take a look at our upcoming webinar topics here! Getting Started Webinars Appcues Intro 101 Flow builder 101 Targeting 101 Studio 101 PLG Best Pra

Woopra Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . How do I activate an integration? This integration can be activated from your account integrations page. Why integrate Woopra with Appcues? With Woopra, you can analyze and visualize the entire customer journey from the first

Build Mobile Flows

Published May 20th, 2025 by Sofia Domingues

This guide will introduce you to building mobile flows in Appcues and answer common questions, for information on building web flows see Building Flows. Do I need to finish the SDK installation process before creating a mobile flow? You do not need to have the Appcues mobile SDK installed on your app before creating a Flow in the Mobile Builder. H

Push notification settings

Published June 11th, 2025 by Sofia Domingues

Before using push notifications your apps and your Appcues account will need to be configured properly. An active Appcues Mobile and Workflows product licenses are required to utilize mobile push notifications. Setting up your app for push notifications Android Push notifications for Android are configured through Firebase Messaging Service. Inst

Installing with Segment

Published June 11th, 2025 by Sofia Domingues

This document is focused on installing Appcues in web applications using Segment, for information on installing Appcues in mobile applications using Segment see the Installing the Mobile SDK doc! Appcues integrates with Segment's analytics.js client-side script. Important: Segment must be actively installed on every page you would like your Appcues

Pro Tip: Why It's Important to Pass Events and Properties into Appcues

Published June 11th, 2025 by Sofia Domingues

Sign up to receive weekly Pro Tips here! With Appcues, you can create and launch experiences for your users without needing a developer. These experiences can support users during onboarding, assist users in leveraging newly released product features, or be a friendly reminder for support resources. What allows Appcues to have an impact on users is

Configure your Account Identifier and User Identifier

Published June 11th, 2025 by Sofia Domingues

Set your preferred account identifier and user identifier If you're tired of seeing “user-10s9-29b3-1r47-d20e” and “group-17430283” while looking at reports and tables throughout Appcues, and you would rather see the user “John Doe” and company “Acme Co.” you are going to want to set your preferred user and account identifiers within the Data Manage

Mobile Trials - Getting Started

Published May 20th, 2025 by Sofia Domingues

Appcues mobile is free to trial, and only takes a few steps to get set up! Go to Settings -> Apps & Installation to add a mobile app to your account Once you've done that, head to the "Flows" Section and "Create a Flow" When you hit "Create" you'll be taken to the mobile builder where you can start creating Learn more about Appcues mobile or

View Form & Survey Results

Published May 14th, 2025 by Sofia Domingues

Once you've created a form or survey and published it live, you can review user responses directly within the flow analytics page, or by exporting a CSV. View Form & Survey responses in Appcues The easiest way to view your flow's survey responses is within the analytics page of the particular survey flow: If your flow contains a form field or s

Pro Tip: Hit Your Goals with Goals

Published June 11th, 2025 by Sofia Domingues

Goals are sometimes forgotten, but they are an excellent tool to measure how your flows are influencing user behaviors and driving results. This tracking may include activation moments, feature adoption, upgrades, and much more! Once a Goal is connected to a specific flow, Appcues will begin tracking and reporting how many of your users saw a Flow a

Goals

Published June 11th, 2025 by Sofia Domingues

Goals help you measure how your flows are influencing user behaviors - including activation moments, feature adoption, upgrades, and more. A goal is made up of two key parts: The desired outcome or specific action you want a user to take after viewing a flow. The Event or User Property criteria required to meet your desired end-result. Goals How do

Installing with Google Tag Manager (Developer)

Published May 20th, 2025 by Sofia Domingues

Using Google Tag Manager to install Appcues can be a quick and easy way to get started with Appcues without having to push any new code. Getting started is pretty easy. There are two to three things we need to get done: Load the Appcues Javascript SDK into the page. Make sure Appcues.identify() is called. For single page applications , make sure p

Customer.io Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . How do I activate an integration? This integration can be activated from your account integrations page. Why integrate Customer.io with Appcues? Integrating Customer.io with Appcues will help you target users based on what th

Javascript API (Developer)

Published June 11th, 2025 by Sofia Domingues

The Appcues Javascript SDK officially supports the following methods as part of its API: Identify identify (userId, [properties]) Identifies the current user with an ID and an optional set of properties. Behind the scenes, this call also invokes Appcues.page(). This is the one call that is required for Appcues to load and function on your site. Prop

Right to Left Language Support

Published May 14th, 2025 by Sofia Domingues

You can build Appcues modals and tooltips in a right-to-left language simply by adding the below code to the CSS editor in your Theme's page. Learn more about setting up flows in different languages here. Need help with CSS? Reach out to our support team for assistance. appcues cue, .appcues-actions, .tooltip .panel-content, .tooltip .panel-content

HubSpot Authentication Update (Feb 2022)

Published June 11th, 2025 by Sofia Domingues

HubSpot has recently made some changes to its Authentication Permission Scope for integrations. The Appcues <> HubSpot 2-way integration and your authentication permission scope need to be updated by February 28th, 2022. If you don’t make this update by then, then your integration may stop working . Fortunately, this is an EXTRAORDINARILY eas

Identify Bottlenecks and Improve Targeting with Heap

Published June 11th, 2025 by Sofia Domingues

Heap + Appcues Heap is an analytics platform that collects and organizes customer behavioral data to give teams insight into how to improve their products with maximum agility. By connecting Heap and Appcues, you can quickly identify bottlenecks throughout the customer journey and address those issues with targeted messaging from Appcues. This build

Changing the User ID

Published May 20th, 2025 by Sofia Domingues

So you've been using Appcues for a little while, but at some point, you realized that the user IDs you've been sending to Appcues need to change. This can happen for a couple of reasons: The IDs were set incorrectly during installation. Your developers have decided to change the format of user IDs (e.g. from sequential numbers, like "0001", to a has

Mobile Integrations

Published May 20th, 2025 by Sofia Domingues

Premium integrations (server-side integrations) can be used to send data from other sources into Appcues to be used for targeting, personalization, and other functionality. Zapier can be used to send select mobile events (Flow Started, Flow Skipped, and Flow Completed) to other destinations and can be used to send data from other sources into Appcue

Nudge your Users to Upgrade using an Appcues Flow

Published May 14th, 2025 by Sofia Domingues

Driving upgrades can help increase your monthly revenue and increase the usage of your product. You can use an Appcues Flow to run targeted campaigns about exceeded usage limits or features on a higher plan tier. This is a great use case for freemium products, trial users, and existing customers. Quick Checklist for Upgrade Message Add an image Remi

Kissmetrics Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . How do I activate an integration? This integration can be activated from your account integrations page. Why integrate Kissmetrics with Appcues? Integrating Kissmetrics with Appcues will help you measure the impact of your f

Workflow Analytics

Published June 11th, 2025 by Sofia Domingues

You can view the analytics for your workflow by selecting the workflow and switching into the Analytics view. When you are in the analytics view clicking on a node with analytics will display a panel with the analytics for that node. Date range selector The date range selector allows you to filter the time period of all metrics shown on the Workf

Google Tag Manager Integration

Published June 11th, 2025 by Sofia Domingues

Appcues offers a handful of one-click integrations to your favorite services. Let's dig into how to use Appcues' Google Tag Manager (GTM) integration. This is a one-way browser integration where Appcues sends data to Google Tag Manager in the browser. Note: This document covers how Appcues sends data to GTM via the dataLayer API. Use of this feature

Appcues Installation Overview

Published June 11th, 2025 by Sofia Domingues

Installing Appcues - General Overview A general overview of the components involved in installing Appcues that’s friendly for all users! Please use this guide to outline your installation milestones with your non-technical and technical teammates. We also recommend completing an Installation Plan to help organize your installation alongside your tec

Launchpad v1

Published May 14th, 2025 by Sofia Domingues

Please note that Launchpad (formerly known as the "in-app widget" or "announcement center") is available as a feature only in our Growth plans and above. This article describes the behavior of the current version of the Launchpad. Launchpad v2 is now in open beta! Take a look at our new and improved launchpad, the same great functionality is now in

Send NPS Scores and Feedback as a Single Message in Slack through Zapier

Published June 11th, 2025 by Sofia Domingues

When integrating Appcues with Zapier to send NPS scores and feedback to Slack, by default there is an NPS Submitted event triggered for both nps_score and nps_feedback events. This causes two messages to be sent to Slack, one for the score and one for feedback. This article will walk you through how to set up two Zaps that will allow you to combine

Manage Mobile Flows and Analytics

Published May 20th, 2025 by Sofia Domingues

Manage your Mobile Flows Your web and mobile Flows are displayed in a unified list. You can filter your Flows by app name or other details from the filter button. The list of Apps is determined by the Apps you have added in Settings > Apps & Installation. Mobile Flow Analytics You can view user activity from your Mobile Flows via Events Exp

Export Flow Analytics Data (CSV)

Published June 11th, 2025 by Sofia Domingues

Once your content is live, we start collecting analytics for your users' experiences. With Appcues you are able to get a better idea of which users interacted with any particular flow, what steps they saw and what their Appcues form & survey responses were. We push all of this data directly through our integrations, but if you'd prefer to view t

Add a User who Completes a Flow to a Salesforce Report

Published June 11th, 2025 by Sofia Domingues

Using our Salesforce integration, you can create a report in Salesforce that will automatically be updated with the users that have completed a specific Appcues flow. You can then use that report to add those users to a campaign or to share the data with other members of your team. Pre-requisites: Appcues plan that includes the Appcues<>Salesf

Offer role-specific onboarding with Salesforce

Published June 11th, 2025 by Sofia Domingues

Appcues + Salesforce If you already know a user's department in Salesforce, why ask them again in Appcues? Pull their department from Salesforce and provide a more personalized onboarding experience based on their profile and likely interests. What metric will this impact? Activation and retention. Faster, easier time-to-value increases your chances

Personalize trialer onboarding with Loom

Published June 11th, 2025 by Sofia Domingues

Appcues + Loom Ecosystem intro: Loom helps sales and marketing teams create personalized, one-to-one videos quickly and easily. Their customers use Loom to improve sales prospecting, marketing, and customer success efforts. But what if… ...you could automatically send videos to every trialer from their opportunity owner, right inside your product? W

Collect survey data in-app with Typeform + Zapier

Published June 11th, 2025 by Sofia Domingues

Appcues + Typeform + Zapier Ecosystem intro: Typeform is an online form and survey solution that makes the data collection process more conversational and engaging for respondents. Businesses of all kinds use Typeform to ensure a user friendly survey experience on their websites, in their marketing emails, and across data collection campaigns. But w

Automate email messaging in Hubspot with Appcues

Published June 11th, 2025 by Sofia Domingues

This article is based on the Appcues Hubspot Integration. If you don't already have this feature on your plan you can contact us for more information on how to add this feature. Take the Appcues <> Hubspot bi-directional integration with the next level by automating out of product messages to our users as they interact with Appcues content.

Use a Checklist to Onboard Users

Published May 14th, 2025 by Sofia Domingues

This guide will show you how to effectively leverage an Appcues Checklist to enhance your new user Onboarding experience. To follow this guide, it is best to already have: A basic understanding of using the Appcues Builder A basic understanding of navigating the Appcues Studio A basic understanding of how to create Click-to-Track events Build Guide

Troubleshooting NPS

Published May 14th, 2025 by Sofia Domingues

Why did my Appcues NPS survey suddenly stop showing? If your NPS survey suddenly stops showing, that usually means there is targeting issue or an installation error that's blocking the NPS from showing up. Here are a couple of things you can look into to get your NPS survey back up and running. 1. Is Appcues installed where the NPS should show? The

How Appcues is Overlaid

Published May 20th, 2025 by Sofia Domingues

Appcues uses the CSS z-index property to overlay flows (hotspots, modals, etc.) on your web application. The CSS varies depending on the element it is attached to, but generally, we strive to be the top-most element on the page. In order to do that, we set a very high z-index value, like 999999999. Change the Z-Index Sometimes our high z-index value

Requesting Store Rating

Published May 20th, 2025 by Sofia Domingues

Supported in SDKs 1.4 and above. The store review action triggers a review request for the relevant application store for the user's device, Play Store for Android devices or App store for iOS devices. How to add the store review action Prompt app store rating is an additional action that's available with the Dismiss Flow action. To add this action

Buttons

Published May 14th, 2025 by Sofia Domingues

What are Buttons? Buttons are one of the components you can add to your experiences. Buttons are highly customizable and can be added to all kinds of patterns: Modals, Slideouts, Tooltips, and Hotspots. With buttons, you can dictate the type of action it will take, you can track an event and you can update a user property. Add a Button Open your fl

Integration Alternatives

Published June 11th, 2025 by Sofia Domingues

Integrations open the door to data sharing, powering your tools with Appcues insights! Appcues offers many ready-made integrations, but if your ideal integration isn't available, we’re here to help! Submit a feature request to let us know, and in the meantime, explore methods like Appcues' Public API, Webhooks, or Zapier to get data in and out of Ap

Host Appcues SDK Under Your Own Domain

Published May 20th, 2025 by Sofia Domingues

If you want the Appcues Javascript SDK to be served from domains that you control, you can host the Appcues SDK under your own domain. To perform these steps, you will need to configure a CNAME record using your domain's management tools to point to our infrastructure. After that work is done, Appcues will issue an SSL certificate, and then serve t

Relaunch Product/Onboarding Tour with a Button Pin

Published May 14th, 2025 by Sofia Domingues

Do you want to provide a way for your users to relaunch a previously completed tour or guide without the use of a launchpad or checklist? Drop in a button pin that is themed perfectly to your application and let Appcues do the magic for you. Build Guide This guide is aimed at users who already have an onboarding tour in place, for more instructions

Track an event from a Button

Published May 14th, 2025 by Sofia Domingues

If you're using buttons in your flows, you can also track an event with them. These events are then useful to use in the targeting of other experiences or to track the interaction with that specific button. Track an event from a Button When you add a button to your flow, you can decide which action your button will have (next step, dismiss flow, etc

Focus your marketing efforts with Google Analytics

Published June 11th, 2025 by Sofia Domingues

Appcues + Google Analytics Google Analytics is an analytics platform that allows you to visualizes acquisition channels. This information allows you to identify trends in user interaction with in-product messaging. By connecting Google Analytics and Appcues, you can see the big picture: how users find your product how they interact with in-product c

Localize Flows

Published May 14th, 2025 by Sofia Domingues

This feature is available for Enterprise plans or as an add-on. This article covers Web Flow localization, for more information on localization refer to the Localize Mobile Experiences, Localize Banners and Localize Launchpads articles. Using localization with Appcues means you can use a single Appcues flow to reach a multilingual audience. Define

Run multi-channel onboarding with Customer.io

Published June 11th, 2025 by Sofia Domingues

Appcues + Customer.io Ecosystem intro: Customer.io allows marketers and product folks to send targeted emails, push notifications, and SMS to their users to lower churn, create stronger relationships, and drive subscriptions. But what if... You could weave in-product and out of product experiences together? Great onboarding touches all stages of th

Link your Flows

Published May 14th, 2025 by Sofia Domingues

You won't be able to preview the full sequence of linked flows through the Appcues Builder. To test your linked flows, you will need to publish each flow to an installed domain and view them in their published state. We recommend targeting to just your `user_ID` to limit the audience during your test runs. Once a user completes a flow , you can tr

Product-Led Growth Overview

Published June 11th, 2025 by Sofia Domingues

As product transitions from a supporting role to lead actor, companies are transforming the way they communicate with users, nurture relationships, and understand user behavior. To stay ahead of the curve, innovative companies in every vertical have been transitioning away from traditional business methodologies and embracing the opportunities and c

Required Cookies, Local Storage, and Session Data

Published June 11th, 2025 by Sofia Domingues

Appcues stores some data in localStorage and sessionStorage within the browser: Local Storage apc_ann_errors : This stores any errors Appcues encounters trying to show a flow. Once the errors are reported, they are removed from storage. apc_local_id: This stores a UUID that is independent of the user's ID, but can help identify when an anonymous use

Personalize the URL in a Redirect Step

Published May 14th, 2025 by Sofia Domingues

When you're showing an Appcues flow to your users, you'll sometimes want to send them to a particular URL. Oftentimes, this URL will be the same for all your users—perhaps a path like /user/settings. Other times, you may want to send the user to a URL unique to them or a subgroup of users—say /user/12345/profile. But how do you set that up within A

Send an Email from Customer.io Based on Flow Actions

Published June 11th, 2025 by Sofia Domingues

You have just built an amazing Welcome flow, now what? Take action outside of your flow by leveraging your Appcues <> Customer.io Integration and send a follow-up email! Using your Customer.io Integration you can easily send emails based on actions users take with your Appcues content. Build Guide Step 1: Log into Customer.io We are going to

Using Appcues with iFrames

Published June 11th, 2025 by Sofia Domingues

Intro to iFrames iFrames, also known as Inline Frames, are essentially a web page within a web page. They're used to display content from other web pages within your web page — whether it's to embed forms, media, reports, or other materials. Important Note: For security reasons, the iFrames on your page must have the same origin as your host page to

Single-page Application (SPA) Guide (Developer)

Published May 20th, 2025 by Sofia Domingues

Appcues is supported on your Single Page Application Looking for the most up-to-date installation guides? Check out our Installation Guide in our Studio app. Single-page Applications (SPAs) only trigger a full page load when they are first loaded. Otherwise, navigating across pages in your app doesn't trigger a page load. There are two ways Appcue

Slack Integration

Published June 11th, 2025 by Sofia Domingues

This integration is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Integration Overview The Appcues to Slack integration will be able to receive certain Appcues event data into a specified Slack channel. The Appcues events that can be sent t

Installing with Google Tag Manager (Developer)

Published June 11th, 2025 by Sofia Domingues

Using Google Tag Manager to install Appcues can be a quick and easy way to get started with Appcues without having to push any new code. Getting started is pretty easy. There are two to three things we need to get done: Load the Appcues Javascript SDK into the page. Make sure Appcues.identify() is called. For single page applications , make sure p

Appcues Installation Overview

Published May 20th, 2025 by Sofia Domingues

Installing Appcues - General Overview A general overview of the components involved in installing Appcues that’s friendly for all users! Please use this guide to outline your installation milestones with your non-technical and technical teammates. We also recommend completing an Installation Plan to help organize your installation alongside your tec

Styling Flows and Themes

Published May 14th, 2025 by Sofia Domingues

The focus of our building experience is to provide you with great-looking defaults, so you can make Flow content quickly. But we also support much deeper customization of your styling - so you can make your content feel on-brand and native to your application (translation: it looks like it belongs there). There are two tools you'll use to customize

Launchpads 2.0 Knowledge Base Search

Published May 14th, 2025 by Sofia Domingues

Knowledge base search is available in Launchpads 2.0 for accounts on Growth and Enterprise plans. Your knowledge base is a great resource for customers to find answers to their questions and get general self-service support. With the knowledge base search for Launchpads 2.0 customers can quickly find and access articles from your knowledge base dire

Supported Technologies and Frameworks

Published May 20th, 2025 by Sofia Domingues

How we handle the technology you may use in your application. Appcues makes it easy to create, deploy, and manage in-product Experiences. We are built for browser-based web applications as well as your native mobile applications and rely on JavaScript to show the Experience. We also support Native mobile applications and some mobile cross-platform f

Mobile Embeds

Published May 20th, 2025 by Sofia Domingues

What are Mobile Embeds? Mobile Embeds are a pattern that allows you to embed content directly into pre-defined areas in your application. These can be great way of surfacing contextual information and announcements to users without interrupting their workflow.Embeds are currently supported for native iOS, Android, React Native, and Flutter applicati

Flows

Published May 14th, 2025 by Sofia Domingues

Getting Started This guide will walk you through the basics of building web flows in Appcues, for mobile flows see Building Mobile Flows . When building a flow, it's important to think about what sort of experience you're trying to create for your users. This will help inform exactly what you want each step of your flow to look like, as well as what

Explore your Accounts

Published May 14th, 2025 by Sofia Domingues

To find a specific Account (group), or to browse through a list of all the Accounts (groups) that have used your product, you can use the Account List. The Account List is exactly what it sounds like - a list of all the Accounts that have used your product. This list lets you explore the different Accounts (aka groups) that are using your product, i

Events Overview

Published May 20th, 2025 by Sofia Domingues

If you're looking for information on the no-code click-to-track events check out the Click-to-Track documentation. What are Events? Events are the “actions” your users take in your application, which can be anything from clicking a certain button to landing on a specific page. They are manually set up (“tracked”) in your application and sent over to

Configuring email settings

Published June 11th, 2025 by Sofia Domingues

To send emails with Appcues your account must first be configured. There are a few steps to this process: Setting up the domain from which your emails will be sent Setting the email field for your account Setting a physical address for your business Configuring the sender(s) from whom you’d like the email to come After your email settings have been

FAQ for Developers

Published May 20th, 2025 by Sofia Domingues

This document covers frequently asked questions about Appcues for web, for detailed information about Appcues for mobile refer to the information in the Mobile section or contact us. What is Appcues? Appcues is an in-app user engagement platform meant to empower your non-technical colleagues. It allows them to create targeted modals, guided tours an

User Profiles

Published May 14th, 2025 by Sofia Domingues

User Profiles in Appcues Studio The User Profile page brings together data about a user's experience tracked by Appcues into one place, including: Flow interaction Checklist completion NPS responses Goal conversion Events received via the Appcues SDK and integrations Click-to-Track events All current user properties Segment membership Experience eli

Forms & Surveys

Published May 14th, 2025 by Sofia Domingues

Adding a survey into your Appcues experiences is a great way to elicit quantitative and qualitative feedback from your users. You can collect this user feedback or other information by creating in-app forms and surveys. Appcues's form builder offers four form patterns for your users to respond to prompts with: a short text field, a large text field,

FAQ for Developers

Published June 11th, 2025 by Sofia Domingues

This document covers frequently asked questions about Appcues for web, for detailed information about Appcues for mobile refer to the information in the Mobile section or contact us. What is Appcues? Appcues is an in-app user engagement platform meant to empower your non-technical colleagues. It allows them to create targeted modals, guided tours an

Build with Tooltips in a Mobile Flow

Published May 20th, 2025 by Sofia Domingues

This guide will walk through some common examples of flows that can be built with mobile tooltips. As part of this guide we’ll use both floating and anchored tooltips. To build similar experiences we recommend having Appcues already installed in your app with screen tracking, deep links, and targetable elements already set up. Build Guide Create a

Page Targeting

Published May 14th, 2025 by Sofia Domingues

Page targeting is used to determine where experiences should appear. When a user lands on a particular URL, Appcues makes a check to see what particular content that user is eligible to see on that particular page. If the URL matches the conditions in a flow or checklist’s page targeting, it means that content can be triggered on that page. Page tar

Working with Client-Side Appcues Events (Developer)

Published June 11th, 2025 by Sofia Domingues

The Appcues Javascript SDK provides an on function that allows you to write custom code that can be fired when particular Appcues-related events occur in the browser. Function Definition on(eventName, callbackFn, [context]) The on function takes three parameters (one optional): eventName: String The name of the event to listen for. This can be any o

View and manage your properties

Published May 14th, 2025 by Sofia Domingues

Properties Overview Properties help unlock the power of Appcues. They represent all of the data that Appcues collects and can use about your users and accounts (groups). Not only do properties help you understand the makeup of a given user or account - properties can also be used for targeting content to just the right users at the right time (e.g.

Calling Appcues.page() vs Appcues.identify()

Published June 11th, 2025 by Sofia Domingues

There's sometimes confusion over Appcues.page() and Appcues.identify let's clarify. Appcues implementation best practice: Ensure that your Appcues.identify(); is called prior to the execution of the first page() call within your Appcues implementation code. If not implemented this way, your end users could experience a delay due to events buffering

Diagnostics Tool

Published May 14th, 2025 by Sofia Domingues

Questions: "I have a few teams (marketing, product and customer success) all working in Appcues. I'm curious how many flows one of our users is eligible for on the home page, how can I find out?" "I've just published a flow, but it's not showing, how can I figure out why?" Answer: The diagnostics tool The Appcues diagnostics tool is the easiest way

Fullstory Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . Are you recording user sessions and doing product analytics on Fullstory? With our integration, you can send Appcues events to Fullstory, so that they are included in user sessions. Enable Fullstory on your integrations page

Ad Blockers & Appcues

Published June 11th, 2025 by Sofia Domingues

If a user has an ad blocker enabled in their browser, the ad blocker may prevent Appcues experiences from loading on your site's pages. As a result, Appcues may be unable to show flows, checklists, NPS surveys, or collect product usage metrics for those users. How to minimize the effect of ad blockers Though ad blockers may interfere with Appcues, t

Locate Appcues Zap runs in Zapier

Published June 11th, 2025 by Sofia Domingues

Below are the steps and some helpful tips for quickly and accurately locating Zap runs against Appcues events within your Zapier Account. 1. Log into your Zapier account where the Zap(s) have been created. Note: If you have multiple Zapier profiles, you may need to perform these steps across each of those profiles. Toggling between Zapier profiles i

Build a Flow Across Pages

Published May 14th, 2025 by Sofia Domingues

There are a few things to keep in mind when building a flow that goes across different pages (or if the URL changes as users navigate through the flow): How to change pages when building a flow How to choose the right settings for every page change How to handle dynamic URLs Navigate to Change the Page When you're ready to add steps on a new page, c

Mobile Step Templates

Published May 20th, 2025 by Sofia Domingues

Step templates allow you to save steps so they can be reused to when creating or updating steps in mobile flows. Saving a Step Template Saving a template makes it so you can reuse the content and style of the step when creating new steps. When you have made a step that you want to use as a template, select the step so the step side panel is display

HTTP API (Developer)

Published May 20th, 2025 by Sofia Domingues

The Appcues API provides an HTTP endpoint for adding individual user events and profiles to your Appcues account. These events and profile updates or “user activity”, can be used for targeting the right content to the right end users. Note: Use our Public API for any bulk importing and exporting of user data. Base URL The root URL for the Appcues

Manage Your Subscription

Published June 11th, 2025 by Sofia Domingues

Move to a paid plan If you are an Appcues trial user, you can purchase your subscription directly on the Subscription page in your account (located under settings). You can view the Monthly Active Users eligible to see Appcues content on your Account page (provided that Appcues is installed). Move to a different Appcues plan If you would like to cha

Testing Flows

Published May 14th, 2025 by Sofia Domingues

We built Appcues to help you produce native content - experiences you build using the platform should feel like your product. With that in mind, there are tools designed for you to review and share your flows with others on your team before your end-users can see them. This article is specifically for testing web flows. If you're working with mobile

Self-hosting the Appcues SDK Bootstrap Script

Published June 11th, 2025 by Sofia Domingues

This article covers self-hosting the Appcues SDK's Bootstrap script and configuring it to proxy to the Appcues API endpoints. Self-hosting is not recommended in all cases since it comes at a cost, see the important note below. Once self-hosted: Your end-users will load this script from a host that you configure instead of from Appcues fast.appcues.c

Preview Mobile Flows

Published May 20th, 2025 by Sofia Domingues

You can preview a mobile modal Flow on your device before you publish it. Using preview you can see how the mobile modals render on a device while designing the experience in the Appcues Mobile Builder. Step1: Click the eye icon on Mobile Builder’s bottom black bar to prompt a modal that features a QR code and a URL Step 2: Scan the QR code with you

Using Custom Events and Properties for Targeting

Published May 14th, 2025 by Sofia Domingues

Defining custom events and properties is an important step towards planning your installation of Appcues. This article will review a few specific examples on how you can create common sets of targeting rules. Custom events are actions that your users are taking in your product. You will define what these key actions are and send these events to Appc

Manually Install the Builder Extension

Published May 20th, 2025 by Sofia Domingues

*Manually installing the builder should only be done if there's an issue with the current version of the builder that you're using. If you're unsure if the issue that you're seeing is related to the current version of the builder please contact support. If you're looking to update your current version of the Appcues Builder the Update section in Tro

Targeting by User Property

Published May 14th, 2025 by Sofia Domingues

In addition to page and domain targeting, you can target users based on their properties. This is one of the most powerful features of Appcues that gives you the ability to choose what users see which content. With user property targeting, you can pick and choose which users see certain messages based on specific traits that you send in to Appcues,

Targeting Use Cases and Corner Cases

Published May 14th, 2025 by Sofia Domingues

This article will cover various use cases and corner cases for targeting users. See the User Targeting Overview (Settings Page) for higher-level information. Time-based Targeting Below is an example Javascript code snippet to save your users' current local time. We've included different time value examples to illustrate different use-cases for targe

Building mobile push notifications

Published June 11th, 2025 by Sofia Domingues

Creating a push message In a workflow, if you have push configured in your account, you will be able to select Mobile push from the options when adding a new node. When you select the Mobile push option, a panel will be displayed where you can enter the optional name for the push notification and select the Create button to open the push editor Apps

Automatically Publish or Unpublish a Flow, Banner or Pin

Published May 14th, 2025 by Sofia Domingues

Do you want to schedule Flows, Banners and Pins to be delivered to your users at a specific time? This document will explain how to display a Flow, Banner or Pin only after a certain date, up to a specific time, or both. Scheduling is particularly useful for: Downtime announcements. Automatically display a banner at the start of your maintenance win

Sending a Test Push Message

Published May 20th, 2025 by Sofia Domingues

After you have configured your application to handle push messages and updated the push settings for the application in studio you may want to send a test push message so see a push message on your device. You can send a test push by triggering a test push from a workflow. In your account go to your workflows and create a new workflow. In the workf

Integrate Figma design files in Appcues experiences

Published June 11th, 2025 by Sofia Domingues

How to integrate Figma design files in Appcues Figma design files are collaborative environments where you turn your ideas into responsive and interactive designs. They can be delivered to your team and users directly in your product by embedding the design file directly into an Appcues flow. This document will walk you through the steps necessary

Requirements for Using Appcues

Published May 20th, 2025 by Sofia Domingues

Appcues Compatibility This article covers what is needed for using Appcues effectively, as well as common conflicts Appcues can run into. In order to use Appcues, you need three things: A web application that your users can access using a web browser or a mobile application on a supported framework. The ability to install a snippet of code into that

Raw Event Data Access

Published June 11th, 2025 by Sofia Domingues

Appcues can send raw event data into your organization’s BI tools or data pipeline by offering the ability to write raw event data for your account to an Amazon S3 bucket of your choice, on a daily basis. The event data will encompass the previous 24 hours of events. If you want historical data, check out the public API. This feature is only availab

Control Experiments in Appcues

Published June 11th, 2025 by Sofia Domingues

What are control experiments? A control experiment measures the difference in downstream behavior between two groups: an exposed group that was prompted beforehand to take a certain action, and a control group that was not prompted and instead left to discover the action on their own. Aside from the difference in prompting, the two groups should oth

GDPR Deletion API

Published June 11th, 2025 by Sofia Domingues

The General Data Protection Regulation (GDPR) is a European law that ensures several rights for people whose data crosses EU borders. Among these rights are the right to erasure. Under this right, a user may demand that a data processor delete all data about them. Appcues has happily complied with the GDPR since its inception in May 2018. We respect

NPS Analytics

Published June 11th, 2025 by Sofia Domingues

NPS Dashboard NPS responses are added to the Appcues NPS dashboard in real-time. Score responses are then divided into three groups: Promoters (9-10) Neutrals (7-8) Detractors (0-6) Your NPS score is calculated as the % of respondents who are Promoters — the % of respondents who are Detractors. For example, if you have 1,200 people respond to your N

Checklist Analytics

Published June 11th, 2025 by Sofia Domingues

The checklist analytics page is comprised of two sections: The Scoreboard The Scoreboard allows you to see a data summary of the key metrics we track; Users Reached, Users Completed, and Users Skipped. Users reached: Users that saw this checklist. This will include all the users that have seen the checklist. If a checklist is shown closed, it needs

Launchpad v1 Custom Install

Published May 20th, 2025 by Sofia Domingues

Check out Launchpad v2! Take a look at our new and improved launchpad, the same great functionality is now available for all plan types. Spin up your in-app resource center without touching a line of code! Launchpad v1 is available on select plans and may be offered as an add-on. Please check your account details page for more information or cont

FAQ: Plans and Pricing

Published June 11th, 2025 by Sofia Domingues

What are the pricing plans for Appcues? You can find our pricing and packaging here. We price based on MAU (Monthly Active Users), not on flows shown. You can show your users an unlimited number of flows per month! Do you have a free trial? Yes! You can try Appcues without committing to a plan -- no credit card required. Our full-featured trial give

Product-Led Growth: Beginners Playbook

Published June 11th, 2025 by Sofia Domingues

This playbook will cover how to continue to engage users as they turn into beginners after they have initially evaluated your product. Content from the explorers segment may still be relevant to beginners, so you can target that content to beginners as well, but beginners are distinct in that they're focusing more on how to use your product rather t

Pro Tip: Using 'Actions' to Launch Content

Published June 11th, 2025 by Sofia Domingues

What if I want to show a second flow immediately after a first flow? There may be times when you want to show a flow immediately after another. Since Appcues will never show multiple flows at a time, typically a subsequent flow will not show unless a user refreshes their browser. To avoid this, simply use the ‘Actions’ Section at the bottom of your

Pro Tip: Building Your Internal Team

Published June 11th, 2025 by Sofia Domingues

Sign up to receive weekly Pro Tips here! A frequently asked question that our team hears is: which team should own Appcues? There isn't one correct answer to this. Product, marketing, customer success, sales, engineering, and customer support can all find value in contributing to Appcues content and use cases. The keys to making this work are stayin

Create Mobile Release Notes

Published May 20th, 2025 by Sofia Domingues

Appcues Mobile allows your team to build user experiences and surface them directly in your mobile applications on both iOS and Android. Use release notes to share what’s new in your app! In this guide, we’ll show you how to build mobile release notes, without a developer required. Note: This build guide assumes that Appcues Mobile has been install

Pro Tip: The Benefits of Building Flows Across Pages

Published June 11th, 2025 by Sofia Domingues

Using our ‘Navigate’ feature to build flows across pages can help guide your users to areas of the platform that you want them to discover or interact with that they might miss otherwise. Once they are led to a new page, you can continue a flow by highlighting what you want users to discover and the progression from page to page enables your users t

The Checklist Philosophy

Published June 11th, 2025 by Sofia Domingues

Checklists have been used successfully in fields ranging from aviation to medicine, to education. In each case, the use of checklists has improved quality, safety, and learning success by a wide margin. In software, the checklist pattern has been used for new-user onboarding in various forms for many years, with a prominent example being LinkedIn's

Schedule API User Deletion with Postman

Published June 11th, 2025 by Sofia Domingues

Want to hit the reset button on a user profile on a schedule? Schedule Appcues Public API requests with Postman! The delete user profile endpoint will wipe out the user profile and reset all their experiences, profile attributes, and tracked events. Next time they log in or you run an identify() call, and they'll start fresh with a clean slate—perfe

Google Analytics Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . Why integrate Google Analytics with Appcues? Integrating Google Analytics with Appcues to find out how different acquisition channels affect user interactions with your flows. This integration can help you identify where your

Pro Tip: NPS vs Form Survey Use Cases

Published June 11th, 2025 by Sofia Domingues

Sign up to receive weekly Pro Tips here! Important for any product-led organization is gathering feedback from your users to better understand their needs. Your team may be ready to reach out, and you may be wondering, which survey type is best for your use case- NPS or a form? NPS is a type of survey and stands for Net Promoter Score. NPS is design

Pro Tip: Wildcards vs. Regex

Published June 11th, 2025 by Sofia Domingues

When we start building flows, it can definitely get confusing as to when we should resort to wildcards (*) or when we should be using regex (.+ for example). To compare, the wildcard (*) symbol is only applicable when used in the ‘Let them navigate’’ feature that comes with the ‘Navigate’ function in the Appcues Builder, which is opened through the

Pro Tip: Link to URL Using Buttons

Published June 11th, 2025 by Sofia Domingues

Buttons allow you more flexibility in your flow progression by allowing you to choose which action is triggered when a button is clicked. The default button action is to move to the next step of the flow. However, there are other options, including 'go to a URL', which can be used to lead users to a webinar sign-up, FAQ page, Glossary, help document

Pro Tip: Adding Multiple Values in a Segment

Published June 11th, 2025 by Sofia Domingues

Have a long list of emails, user IDs, or other user property you’re looking to create a segment with? Worried that you’ll have to define each value one by one? We have good news! If the list is shorter than 1000 values, you can use the “is one of” comparator to paste those values when defining your segment. If you have a list longer than 1,000 value

Product-Led Growth: Champions Playbook

Published June 11th, 2025 by Sofia Domingues

This playbook will describe strategies for leveraging your champions to advocate for your product and bring in new explorers. Success in this segment means turning a would-be funnel into the Product-led Growth Flywheel you see here. Unfamiliar with the Product-led Growth Flywheel? Visit the Product-Led Growth Overview to start. Strategy This playboo

Segment Integration

Published June 11th, 2025 by Sofia Domingues

Please note that installing through Segment and integrating with Segment are two separate actions. To install and integrate with Segment start with your installation, then enable this integration. If you use Segment throughout your platform, we highly recommend installing Appcues via your Segment integration. Installing through Segment will sync you

Email Best Practices

Published June 11th, 2025 by Sofia Domingues

Emails can render differently based on the way that the end user is viewing the email. Content can render differently on Gmail vs Outlook vs Apple Mail. This is particularly true when composing email directly in HTML but there are some best practices you can follow to improve consistency: Use Inline CSS Styles Many email clients strip out <style

Changing the User ID

Published June 11th, 2025 by Sofia Domingues

So you've been using Appcues for a little while, but at some point, you realized that the user IDs you've been sending to Appcues need to change. This can happen for a couple of reasons: The IDs were set incorrectly during installation. Your developers have decided to change the format of user IDs (e.g. from sequential numbers, like "0001", to a has

Personalize user experiences with Hubspot + Zapier

Published June 11th, 2025 by Sofia Domingues

Appcues + Zapier + Hubspot Ecosystem intro: Hubspot has become one of the most popular SaaS platforms in the world. Users have access to a full suite of marketing, sales, and service features they can use to grow their business. But what if... The awesome progressive data you’re collecting with Appcues could be passed to the Hubspot contact record a

Calculate NPS by account with Salesforce

Published June 11th, 2025 by Sofia Domingues

Appcues + Salesforce Ecosystem intro: Salesforce is the CRM standard across thousands of businesses. Teams from sales, to support, to customer success look to them as the source of truth for their customer data. For too long, though, product data has been hard to come by in Salesforce. Traditional sales-led approaches focused on the sales process, r

Flow Events Reference (Developer)

Published June 11th, 2025 by Sofia Domingues

This document outlines detailed flow event information, if you're looking for information on NPS, and Checklist events for an integration please reference the Appcues Events Reference document. If you're looking to learn about sending events into Appcues or tracking events in Appcues see the Events Overview document. We have three "levels" of events

Use Appcues and Zapier

Published June 11th, 2025 by Sofia Domingues

Zapier is an automation platform that makes connecting the different products you use easy. Use Zapier to automate repetitive tasks, or to trigger changes in one platform based on new information in another. Configure Appcues with Zapier Log in to your Zapier account or create a new one. Navigate to "My Apps" in the menu bar. Enter "Appcues" in the

Events Broadcaster

Published June 11th, 2025 by Sofia Domingues

This feature is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Events Broadcaster (Overview) Appcues' Events Broadcaster is an add-on that automates the delivery of your Track Events (Builder) to every tool that you've integrated with Appcue

LogRocket Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . Are you recording user playbacks and doing product analytics on LogRocket? With our integration, you can send Appcues events to LogRocket, so that they are included in user playbacks. Enable LogRocket on your integrations pag

Amplitude Integration

Published June 11th, 2025 by Sofia Domingues

Completing the two-way integration requires setup in both Appcues and Amplitude. Appcues to Amplitude Mobile To send data from Appcues mobile to Amplitude see the guide for your application in the Mobile Integrations doc. Appcues to Amplitude Web Why integrate Amplitude with Appcues? Integrating Amplitude with Appcues will help you measure the impac

Send NPS Submissions to Google Sheets using Zapier

Published June 11th, 2025 by Sofia Domingues

NPS is one of the most important metrics your team can measure. Send all NPS submissions directly to Google Sheets, so that your team can follow along and take action on feedback submissions in real-time! Note: This Zap requires a paid Zapier plan. Before creating the Zap, you will want to create a Google Sheet spreadsheet that contains columns fo

Send Appcues NPS Submissions to Google Sheets Using Webhooks

Published June 11th, 2025 by Sofia Domingues

NPS is one of the most important metrics your team can measure, and sometimes, you want to do additional calculations or viewing of the data on a platform outside of Appcues. Using our webhooks feature, you can send all NPS submissions directly to Google Sheets so that your team can follow along and take action on feedback submissions in real-time!

Mixpanel Integration

Published June 11th, 2025 by Sofia Domingues

Mixpanel and Appcues have partnered to create a bi-directional flow of information enabling customers to maximize the value of both solutions. Completing the two-way integration requires setup in both Appcues and Mixpanel. Appcues to Mixpanel Mobile: To send data from Appcues mobile to Mixpanel see the guide for your application in the Mobile Integr

Zendesk Support Integration

Published June 11th, 2025 by Sofia Domingues

This integration is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Zendesk Support The Appcues + Zendesk Support integration is a two-way integration. This means that folks that use Zendesk Support as their support ticket system will be able

Add a User who Completes a Flow to a HubSpot List

Published June 11th, 2025 by Sofia Domingues

Using our HubSpot integration, you can create a list in HubSpot that will automatically update with the Contacts that have completed a specific Appcues Flow. You can then use that list to do things like send marketing emails, enroll those contacts in a workflow, or use it as a filter in a custom report. Pre-requisites: Appcues plan that includes the

Building multi-channel campaigns with In-Product and Out-of-Product Messages

Published June 11th, 2025 by Sofia Domingues

In- and out-of-product messaging are most effective when they work together. Here are a few ways to do it, depending on your needs. Triggering In-App messages from Workflows The following sections apply to all Appcues in-app experiences, including web and mobile Flows, Banners, NPS, Checklists, and Pins. Qualifying In-App Experiences based on Email

Using Appcues with Shadow DOM frameworks

Published June 11th, 2025 by Sofia Domingues

If your web application uses Shadow DOM, you may need to choose elements within it when utilizing Appcues. Appcues' element selector functions smoothly with elements nested inside shadow roots, enabling you to click and choose elements within them, just like any other element. Appcues not only handles Shadow DOM, but also other new web technologies

Send an Email from Customer.io to Follow-up on your NPS

Published June 11th, 2025 by Sofia Domingues

Appcues for NPS is the easiest way for product-led organizations to measure customer satisfaction - and it's built right into Appcues. But collecting the NPS isn’t enough! You need to take action on the score and feedback given by your customers. Using your Customer.io Integration you can easily set up an automated follow-up campaign. Build Guide S

Salesforce Integration

Published June 11th, 2025 by Sofia Domingues

This integration is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Why integrate Salesforce with Appcues? The Appcues and Salesforce integration is a bi-directional connection. You can use this integration to help better target and personali

Import customer data from your data warehouse into Appcues with our Census integration

Published June 11th, 2025 by Sofia Domingues

What is Census? Census is a Reverse ETL management tool. In simplest terms, companies use Census to push information out of their data warehouse (a Source) into all of their other SaaS tools (Destinations). This integration offers Appcues as one of the Destinations in Census. Why import customer data into Appcues? There are several ways to push your

Fivetran Integration

Published June 11th, 2025 by Sofia Domingues

Purpose Fivetran is a data management tool that automates the extraction of data from sources (e.g. your product’s third-party apps like Appcues) into your destination (e.g. your data warehouse). A Fivetran connector reaches out to your source, receives data from it, and writes it to your destination. All of these data destinations are supported by

Workflows quickstart guide

Published June 11th, 2025 by Sofia Domingues

What are Workflows? Workflows allow you to orchestrate multi-channel end-user communication experiences. The current version of Workflows allows you to send email and mobile push notifications; so you can reach users outside of your product. In the future, you'll also be able to include in-product web or mobile experiences within a Workflow, so that

Supported Technologies and Frameworks

Published June 11th, 2025 by Sofia Domingues

How we handle the technology you may use in your application. Appcues makes it easy to create, deploy, and manage in-product Experiences. We are built for browser-based web applications as well as your native mobile applications and rely on JavaScript to show the Experience. We also support Native mobile applications and some mobile cross-platform f

Localytics Integration

Published June 11th, 2025 by Sofia Domingues

Note: This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . How do I activate an integration? This integration can be activated from your account integrations page. Why integrate Localytics with Appcues? Integrating Localytics with Appcues can help you do things such as send a push no

Boost trial conversion with Marketo

Published June 11th, 2025 by Sofia Domingues

Appcues + Marketo Ecosystem intro: Marketers all over the world use Marketo to run end-to-end marketing automation and campaign management. Whether it’s integrating multi-channel campaigns, managing lead lists, or creating workflow automation, Marketo has you covered. But what if... You could keep track of which users had completed your in-product o

Appcues Integrations Overview

Published June 11th, 2025 by Sofia Domingues

This document covers details of web integrations. For details on mobile integrations, see the Mobile Integrations doc . Using Appcues' third-party web integrations, you can send Appcues data to services like Google Analytics, Mixpanel, and HubSpot. Intro to integrations There are two types of integrations: One-way integration: Appcues sends data to

Testing Appcues on a Wrapped Webapp

Published May 20th, 2025 by Sofia Domingues

The objective of this document is to provide guidance for testing Appcues on wrapped web applications, such as a Chromium or Electron-based desktop application.Wrapped web applications are an edge case for Appcues and require extensive technical compatibility testing pre-purchase to confirm viability and uncover any potential challenges.Here are our

RudderStack Integration

Published June 11th, 2025 by Sofia Domingues

Why integrate RudderStack with Appcues? RudderStack is a powerful tool that collects your user data and pushes it into other specialized tools so your team and company can make the most of the information you all share. Integrating Rudderstack with Appcues adds your Appcues data into the mix. This integration can also send Appcues data into other to

Click-to-Track Events

Published May 14th, 2025 by Sofia Domingues

Click-to-Track brings insights into the platform that allows teams to effectively track and measure the success their flows are having toward customer activity. The feature aims to empower non-technical teams to create, control and manage the different events within their UI that they want to target and track. Some of the challenges that non-technic

Building Workflows

Published June 11th, 2025 by Sofia Domingues

Workflows let you set up a series of actions that will occur for users sequentially without needing to be in the same experience. In a workflow, you can trigger additional messaging channel actions like emails and push notifications. Creating a workflow Workflows can be created from the Workflows page in Appcues Studio. When you’re making a new work

Using Appcues with Shadow DOM frameworks

Published May 20th, 2025 by Sofia Domingues

If your web application uses Shadow DOM, you may need to choose elements within it when utilizing Appcues. Appcues' element selector functions smoothly with elements nested inside shadow roots, enabling you to click and choose elements within them, just like any other element. Appcues not only handles Shadow DOM, but also other new web technologies

Suggest a Feature

Published June 11th, 2025 by Sofia Domingues

Appcues loves collecting feedback on how we're doing. We do our best to be receptive to all suggestions. If you think that we could save you a ton of time with a specific task and we could handle something better, please let us know and make a suggestion! To make a suggestion: Select the Help Menu, then choose Suggest a feature. Search for ideas sim

Pro Tip: Use a Regex

Published June 11th, 2025 by Sofia Domingues

As you know, to get the most impact out of Appcues, it is important to ensure your Flow is targeted to the right people at the right time. Did you know that even if you are needing to show your Flow on a dynamic URL, you can? You will just need to use a regex. A regex, short for regular expression, is a string of text that allows you to create patte

Group Properties Overview

Published May 20th, 2025 by Sofia Domingues

What are group properties? Group properties are attributes you want to associate with your app’s own customer accounts instead of individual users. A good rule of thumb is that if every user in one of your app's customer accounts would have the same property value, then that property might be a group property. They are the “adjectives” that describe

Installing Appcues in Mobile Applications

Published May 20th, 2025 by Sofia Domingues

This is a guided overview to installing Appcues Mobile into your mobile applications. Highlighted below are the shared components of the installation across our supported frameworks: iOS, Android, ReactNative, Flutter, and Ionic. For more detailed technical information please refer to the GitHub repos linked throughout. Installation requires about a

NPS

Published May 14th, 2025 by Sofia Domingues

Appcues for NPS is the easiest way for product-led organizations to measure customer satisfaction - and it's built right into Appcues. It surveys a sample of your whole user base on an ongoing basis, which means you set it up once and then get new responses every day. Since Appcues for NPS is built on top of the Appcues platform, it allows you to ex

Customize Modals & Slideouts (CSS)

Published May 14th, 2025 by Sofia Domingues

If you're looking for CSS for Tooltips & Hotspots, please go to Customizing Tooltips & Hotspots. Copy, paste, and edit the snippets below to take your flows to another level, but do not use body or html tags in the HTML component while building your flows as it may cause your flow to break or not show when the flow has been pushed live.

User Properties Overview

Published May 20th, 2025 by Sofia Domingues

What are user properties? User properties are attributes you send to Appcues from your product about your users. They are the “adjectives” that describe your users. Examples include things like Name, Email Address, Company, Role, Created Date, etc. Some user properties, like Browser and Current Page URL, are automatically sent to Appcues. You can se

Navigation Steps in Mobile

Published May 20th, 2025 by Sofia Domingues

This is an overview of mobile navigation and setting it up in a mobile flow. For documentation on navigation for web flows, feel free to check out this guide: Build a Flow Across Pages Mobile navigation is supported on SDKs 1.2 and above. It also uses application deep links, refer your mobile developers to the documentation matching your applicati

Optimizing Segments and Audience conditions for performance

Published May 14th, 2025 by Sofia Domingues

It is essential to optimize any complex Audience targeting conditions within Segments, Flows or other experiences so they are evaluated quickly by Appcues. If your audience condition refers to hundreds or more user IDs, Appcues considers them complex, and there is a faster, more reliable and easier way! Select the audience targeting condition that r

Mobile Debugger

Published May 20th, 2025 by Sofia Domingues

Overview Once the mobile SDK is installed on iOS, Android, or cross platform, your application can take advantage of the Appcues Mobile Debugger tool inside of your app. This tool is bundled as part of the SDK. Use cases for the debugger include: Validating the SDK is installed correctly and sending data to Appcues Inspecting the Screen names and Ev

Email Performance

Published June 11th, 2025 by Sofia Domingues

You can view analytics for all of your emails or all emails in a particular workflow by visiting the Email Performance page. This page is accessible from the Metrics menu. By default, the Individual Email Performance table will display all emails that you have created with analytics from the previous 7 day period. You can also filter the table to on

Creating Firebase Cloud Messaging Service

Published June 11th, 2025 by Sofia Domingues

The goal of this guide is to enable Firebase Cloud Messaging and download the json file needed in order to configure Android push notifications. From your project's Firebase console go to Cloud Messaging and tap on the Manage Service Accounts link. You should be redirected to a different page (login may be required again), once you land on the Googl

Targeting Flows Use Cases

Published May 14th, 2025 by Sofia Domingues

In this article, we'll cover some use cases to target flows based on Flows and on Events. Targeting Flows based on Flows Ordering flows to show sequentially and days apart You may want your users to complete a set of flows in a particular order and in a timed interval. For example, let's show a "Welcome" flow first and an "Add Tasks" flow 5 days lat

Trigger messaging based on predicted conversions with Clearbrain + Segment

Published June 11th, 2025 by Sofia Domingues

Appcues + Clearbrain + Segment Ecosystem intro: ClearBrain is a free-to-try causal analytics platform, built to inform data-driven growth teams. Their proprietary approach to determining causation uses state-of-the-art machine learning techniques to show you what user behaviors drive your most important conversions. But what if... ...you could use C

Use the JavaScript API to Launch Flows

Published May 14th, 2025 by Sofia Domingues

Appcues is great at naturally showing content in your application when your users navigate from page to page. But sometimes, you might have a situation that requires a bit more finesse over exactly when to begin showing content. When that happens, making use of Appcues's JavaScript API to manually trigger flows can be a great option! Build Guide Th

Add "Snooze" / "Show later" options in a Flow

Published May 14th, 2025 by Sofia Domingues

This will cover how to create an option to snooze a flow through the use of custom buttons and tracked events. Following the steps in this article will allow you to add a button(s) in your flow that users can click on to have the flow shown to them at a future date dependent on your preference! Build Guide This use case will cover: Build the step Ad

Checklists

Published May 14th, 2025 by Sofia Domingues

Creating Checklists Head to the Checklists page to 'Create a New Checklist' or edit an existing one. Checklist Styling After you've given your list a good name: Modify the primary list colors Choose the position and text for the Beacon Add your user-facing header and description text The "Beacon" is the button users click to open the Checklist dialo

Segments

Published May 14th, 2025 by Sofia Domingues

What are Segments? Segments are a way to manage groups of users for easy, repeatable targeting of your Appcues flows and experiences. Advantages of using saved segments over manual targeting conditions include: Convenient reusability: you don't have to type the same conditions many times Central management: you can browse your segments and update ru

How to configure AWS S3 bucket to embed content in an Appcues Flow

Published May 14th, 2025 by Sofia Domingues

Hosting Content in AWS S3 This document will provide steps that you may take in order to create a public AWS s3 bucket. This public bucket can be used to host videos, images, and files that can be directly embedded within your Appcues content. This is a great alternative for users whose policies prevent them from hosting video content on popular h

Get Feedback from your Users with a Flow

Published May 14th, 2025 by Sofia Domingues

Feedback from your users is a key component of knowing whether you're heading in the right direction with product updates and new features. A feedback flow that we can create in Appcues can look like this: A feedback flow should be: Explicit and one-topic in the content you're asking for feedback about Contain an easily understood rating or open-en

Ask your Users for a Review

Published May 14th, 2025 by Sofia Domingues

Asking for reviews from your champions is a great way to gain social proof that you have an amazing product. As you move past your initial early adopters, you'll need a healthy amount of social proof to grow. Build Guide Step 1: Create your Slideout Set up a slideout to make the ask of your user. Be sure to include some artwork, a headline, the ask,

Issues Reporting

Published June 11th, 2025 by Sofia Domingues

The Issues Report details the most recent issues tracked during the time period selected on the analytics page of the flow. Step: The step number where the issue was experienced. User ID: The UUID of the user who experienced the issue. URL: The location where the issue was experienced. Issue: The reason an issue was experienced; either because the s

Heap Integration

Published June 11th, 2025 by Sofia Domingues

Heap and Appcues have partnered to create a bi-directional flow of information enabling customers to maximize the value of both solutions. Completing the two-way integration requires setup in both Appcues and Heap. How to use this integration Appcues to Heap Mobile To send data from Appcues mobile to Heap see the guide for your application in the Mo

Target Appcues Flows Based on Users' NPS Scores

Published May 14th, 2025 by Sofia Domingues

After your users submit their NPS scores, you're able to use them as targeting criteria to follow up with a flow. You'll get the ability to do so as soon as users begin submitting responses! Creating Segments When users submit an NPS response, that value is automatically captured into a property called 'Most Recent NPS Score'. Using this property, i

FAQ: Flow Localization

Published May 14th, 2025 by Sofia Domingues

Getting started with Localization? Here are some of the most frequently asked questions as well as tips to ensure your localization runs smoothly. Why is the Localization section disabled on my flow settings page? When your flow is published, you cannot edit the localization section. If you'd like to make changes to your translations, you'll need to

Why isn't my Flow showing?

Published May 14th, 2025 by Sofia Domingues

A quick guide to help you troubleshoot why your flow isn’t showing. If you see your flow but don't see a specific step, please refer to this article: Why isn't a step showing? There could be a number of reasons behind a flow not showing. In this article, we’ll cover some quick actions that you can take to identify some common causes: Is Appcues in

Pro Tip: Display a Flow Before a Checklist

Published June 11th, 2025 by Sofia Domingues

Sign up to receive weekly Pro Tips here! Coupling flows and checklists is a great way to customize and clearly guide your users; did you know that you can present a flow before a checklist? Well, you can! Create a welcoming and structured experience for your users by presenting them with a welcome or entry flow that leads into a checklist directly f

Increase your revenue collection rate using Recurly + Zapier

Published June 11th, 2025 by Sofia Domingues

Appcues + Recurly + Zapier Ecosystem intro: Recurly provides enterprise-class subscription billing management for thousands of businesses worldwide. Managing subscriptions, keeping track of your customers, and automating your billing process has never been easier. Sometimes, customers’ credit cards get declined. It’s a fact of life. Several recurrin

HIPAA Compliance

Published June 11th, 2025 by Sofia Domingues

What is HIPAA? HIPAA, is the Health Insurance Portability and Accountability Act, a United States law that regulates the sharing of Protected Health Information (PHI). More information about HIPAA and privacy can be found on the HHS.gov website. What is unique about a HIPAA-compliant Appcues account? Standard Appcues accounts are configured to kee

Manually Install the Builder Extension

Published June 11th, 2025 by Sofia Domingues

*Manually installing the builder should only be done if there's an issue with the current version of the builder that you're using. If you're unsure if the issue that you're seeing is related to the current version of the builder please contact support. If you're looking to update your current version of the Appcues Builder the Update section in Tro

Calling Appcues.page() vs Appcues.identify()

Published May 20th, 2025 by Sofia Domingues

There's sometimes confusion over Appcues.page() and Appcues.identify let's clarify. Appcues implementation best practice: Ensure that your Appcues.identify(); is called prior to the execution of the first page() call within your Appcues implementation code. If not implemented this way, your end users could experience a delay due to events buffering

Register your Mobile App in Studio

Published May 20th, 2025 by Sofia Domingues

Before you can create a flow in the Mobile Builder, you have to register your mobile app in Appcues Studio and create an App ID: Log into Appcues Studio → Settings → Apps & Installation → Add App → Enter your App's name and select the type of app (e.g. Android, iOS or cross platform framework). → Click Save. A unique App ID is generated and dis

Troubleshooting the Chrome Extension & Builder

Published May 20th, 2025 by Sofia Domingues

Updating your Chrome Extension Generally, if you are running into any problems with the builder making sure your Appcues Chrome Extension and Chrome browser are up to date is a great step toward resolution. Deactivating other Chrome Extensions There are some cases where other extensions may cause unexpected behavior with the Appcues builder extensio

Events and Properties Page Overview

Published May 14th, 2025 by Sofia Domingues

Overview Events and properties help unlock the power of Appcues. They represent all of the data that Appcues collects and can use about your users and application. You can use events and properties for targeting content to just the right users at the right time (e.g. to show content only to activated users), and for marking checklist items as compl

Accessibility

Published May 14th, 2025 by Sofia Domingues

Curious if folks that use screen readers and keyboard commands will be able to interact with your Appcues content? Here are some of the most frequently asked questions as well as tips to ensure your content meets WCAG compliance. Note: This article covers usability topics at a high level. The U.S. Government 508 standards and the W3C web accessibili

Styling Appcues with Custom CSS

Published May 14th, 2025 by Sofia Domingues

This is a guide to the CSS selectors inside Appcues Flows and steps. If you're not sure what CSS selectors are, please refer to this guide. Writing custom CSS is advanced. We make this stuff available, but it's really hard to provide support for it. Please make sure you or someone on your team is comfortable editing CSS before you begin. One piece o

Create a Segment using the Public API

Published June 11th, 2025 by Sofia Domingues

This doc is to give non-technical users a step-by-step guide on how to use the Appcues Public API to bulk add users Segment. This method of bulk uploading users to a segment is helpful when creating a large segment of user IDs. This is the recommended method when you have a large Segment that has greater than 1000 targeting values. Step 1: Get you

Self-hosting the Appcues SDK Bootstrap Script

Published May 20th, 2025 by Sofia Domingues

This article covers self-hosting the Appcues SDK's Bootstrap script and configuring it to proxy to the Appcues API endpoints. Self-hosting is not recommended in all cases since it comes at a cost, see the important note below. Once self-hosted: Your end-users will load this script from a host that you configure instead of from Appcues fast.appcues.c

Why isn't a step showing?

Published May 14th, 2025 by Sofia Domingues

A quick guide to help you troubleshoot why a step in your flow isn’t showing. If you can't see your flow at all, please refer to this article: Why isn't my flow showing? There could be a number of reasons behind a step not showing. In this article, we’ll cover some quick actions that you can take to identify some common causes: Incorrect selector

Track Historical NPS with Salesforce

Published June 11th, 2025 by Sofia Domingues

Appcues + Salesforce Salesforce is a robust CRM that provide teams from sales, support, and customer success with a single source of truth for customer data. Use this integration to target and personalize in-app experiences, like monitoring NPS and following up via email, depending on the score submitted. This build guide will show you how to use Sa

Appcues Webhooks

Published June 11th, 2025 by Sofia Domingues

What are webhooks? Webhooks are a simple way for two applications to communicate with one another via standard web HTTP protocols. When an event occurs in app A, a standard message will be sent to a URL managed by app B. As opposed to app B using app A's API to periodically “pull” batch information about events that occur in app A, with webhooks app

Regex Help

Published May 14th, 2025 by Sofia Domingues

Common Regex Patterns Here is a little cheat sheet on a few common regex patterns The most common regex pattern you will probably want is simply: .+ The "." is the wildcard match, and the "+" means "match the previous item one or more times. Thus, ".+" means "match one or more of any character." So, the following pattern would work to match anything

Test Mode

Published May 14th, 2025 by Sofia Domingues

FAQs on Test Mode. Test mode allows teammates to review your flows in a live environment, without requiring them to log in to Appcues or install the Appcues Builder. Do the people I send a link to need an Appcues account to view the test flow? No. Anyone with the link can view the test flow! No Appcues account required :) If the page in your product

Mobile Custom Components

Published May 20th, 2025 by Sofia Domingues

Supported in SDK versions 4.3.0 and above Mobile Custom components allow you to surface content from your application directly in an Appcues experience. There are two parts to using a Custom component in your mobile experiences. The component must be configured in your app and when you want to use the component it would be added to a step of steps.

Create Checklist items that can be completed by anyone on an account

Published May 14th, 2025 by Sofia Domingues

I only need one person on my customer's team to complete a checklist item. What do I do? The Appcues Checklist pattern is a great way to motivate and nudge your users to complete onboarding actions and other necessary steps in your product. A lot of the time, you'll want each user to individually perform each action, so that everyone on the team can

Push an Announcement to your Users (webinar, updates, etc.)

Published May 14th, 2025 by Sofia Domingues

In-app announcements are valuable for driving engagement in other areas of your product's ecosystem, such as webinars, blog posts, conferences, etc. An announcement should: Clearly articulate the event/item and the value Contain information about when and where Provide a clear call to action and method of dismissal Let's walk through building an an

Ad Blockers & Appcues

Published May 20th, 2025 by Sofia Domingues

If a user has an ad blocker enabled in their browser, the ad blocker may prevent Appcues experiences from loading on your site's pages. As a result, Appcues may be unable to show flows, checklists, NPS surveys, or collect product usage metrics for those users. How to minimize the effect of ad blockers Though ad blockers may interfere with Appcues, t

Installation Guide for Developers

Published May 20th, 2025 by Sofia Domingues

A Complete Technical Guide for a Direct Web Installation Our comprehensive outline for installing Appcues directly in your product. This technical guide will cover the process from start to finish, and highlight both the required and optional components involved to result in a valuable implementation for success with Appcues! Installation requires a

Installing Appcues Asynchronously (Developer)

Published May 20th, 2025 by Sofia Domingues

This document includes sample code on how to install Appcues in your web app asynchronously. With this method the Appcues SDK can be loaded asynchronously, allowing it to load simultaneously with other scripts, which can lessen the impact on page load times. <script> (function() { if (!window.AppcuesReady) { window.AppcuesReady = function(call

Welcome your Users with Appcues

Published May 14th, 2025 by Sofia Domingues

A welcome message is an easy way to get started with Appcues and will have a great impact on a new user's perception of your application right from the start. A welcome message: Is a way of introducing the human side of your product and lets users know you appreciate their business Sets the stage for more content to come (maybe immediately) Can expe

Mobile Screen Capture

Published May 20th, 2025 by Sofia Domingues

Supported in SDKs 2.1 and above. Screen Capture allows you to create a screenshot of a screen on your mobile device that can be used in the Mobile Builder preview. Using a screenshot can make it easier to adjust experiences in the builder. Capturing a screenshot Select a step in an existing mobile experience, or create a mobile experience and add a

Localize Mobile Experiences

Published May 20th, 2025 by Sofia Domingues

This feature is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. This article covers Mobile localization, for more information on localization refer to the Localize Flows, Localize Banners and Localize Launchpads articles. Localizing experie

Use a Pin for Quick Help in your Product

Published May 14th, 2025 by Sofia Domingues

Pins provide contextual help for users as they gain a deeper understanding of your product. They reduce the friction around learning a feature and reduce the potential burden on your support team. The final product of your Pin will look something like this when we're done: Build Guide Step 1: Create a Pin Start by creating a Pin in the Builder. For

Single Sign-On (SSO)

Published May 20th, 2025 by Sofia Domingues

This feature is available on select plans and may be offered as an add-on. Please check your account details page for more information or contact our team for assistance. Single sign-on ( SSO ) is an authentication scheme that allows a user to sign in with a single ID and password managed by a centralized identity provider (IdP) to any of several

Pins

Published May 14th, 2025 by Sofia Domingues

What Are Pins? Pins are a persistent experience type that are completely separate from Flows experiences. They are just like native helper tooltips you likely have throughout your own product already, except now you won't need any help from your tech team to make them! Pins will not interfere with Flows at all, so Flows will still show on the page

Targeting Logic (All vs Any)

Published May 14th, 2025 by Sofia Domingues

Once you've envisioned how to target your flows, it's worth double-checking that your targeting logic is correct. It can sometimes be confusing as to when to use the conditions 'All' and 'Any' when setting up the logic but hopefully, this article will give some clarity! 'All' Condition (AND Operator) When setting your conditions up to target based

Mobile Overview

Published May 20th, 2025 by Sofia Domingues

Appcues helps teams build products that customers love and you can now create Appcues experiences that are surfaced directly in your applications on both iOS and Android. Below you will find all the resources that you need to get started with the Appcues mobile. If you don't have mobile enabled for your account yet you can learn more about our mobil

Appcues Public API

Published May 20th, 2025 by Sofia Domingues

Appcues Public API Appcues offers an API that can be used to perform a variety of tasks that can make using Appcues more versatile. The API is able to access flow information, update segments & user profiles, and bulk import & export data. If you want to jump straight into the technical documentation, you can do so here . The Appcues API is

Target and Publish Mobile Flows

Published May 20th, 2025 by Sofia Domingues

Once you've created Flows in the Mobile Builder, click the purple "Target and Publish" button. You will be brought to Studio's Mobile Flow settings page. If you are already in Studio, go to Flows → Find the Flow you’d want to adjust triggering and targeting → Click the gear icon → Click Settings. Target by App Version You can target your mobile Flo

Targeting Flows

Published May 14th, 2025 by Sofia Domingues

To drive more impact with your flows, make sure the flow is targeted to the right people, in the right place, at the right time. User targeting for your flows starts on the settings page. From there, you can define where you want your flow to display, the audience who will see it, and what happens upon the flow's completion. This article covers: Int

Target Flows using Group Properties

Published May 14th, 2025 by Sofia Domingues

Similar to Appcues.identify(), Appcues.group() is used to identify specific attributes, or properties, about your users. Feel free to check out this article for an introduction to group properties! Build Guide Step 1: Send Group Properties using group() While in most cases all user properties can be sent through identify(), there are other cases wh

Required Cookies, Local Storage, and Session Data

Published May 20th, 2025 by Sofia Domingues

Appcues stores some data in localStorage and sessionStorage within the browser: Local Storage apc_ann_errors : This stores any errors Appcues encounters trying to show a flow. Once the errors are reported, they are removed from storage. apc_local_id: This stores a UUID that is independent of the user's ID, but can help identify when an anonymous use