Pro Tip: Flow History Reset
Learn how to use the Reset Flow History feature for repeated Flow testing.
Written by Sofia Domingues
Updated at June 11th, 2025
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When you are testing your flows we know how important it is to see your flow in its true state, including if your flow is set to ‘show once’. While testing though, we know that you more than likely need to test more than once to feel confident publishing your flow.
Did you know that Appcues can reset a user's flow history? You can use “Reset Flow history” to continue testing on a user with just a few clicks!
To reset, start by opening your User List page under ‘Audiences', then navigate to a user's Profile, select ‘Reset Flow history’, and confirm the reset!
You are now ready to test with the same user that is only eligible to see this flow once. For more information on Flow History Reset, click here!
Note: This flow history reset will work for web flows but will not impact mobile flows. Additionally, this will only clear data for “show once” flows allowing users to see them again; events data and analytics will not be affected.
Delete a user profile to reset all experiences
If you need to completely clear a user profile you can do so using our Public API. The delete user profile endpoint will delete the user and therefore reset all flows, experiences, and tracked events for the removed user. The next time the user logs in or is processed with an identify(); call, their profile will be automatically recreated in an empty state ready for testing!
For more information on our Public API, you can check out this document.