Jan. 9, 2023 - Emojis Not Displaying
Written by Ricky Perez
Updated at January 11th, 2023
A library that the Appcues script depended upon to display emoji in flows was decommissioned, causing emoji to fail to load.
Status: Resolved
We have deployed a fix to our script to address the issue. To ensure that your emojis are rendering appropriately in the Appcues Builder please make sure the Appcues Chrome extension is running v 6.118.0 or higher.
If you are currently installed to a fixed version of the script, rather than the auto-updating version of the script, you will need to manually update your script to version 4.40.4 to take advantage of the fix; otherwise, emoji will continue to not display in your flows.
To ensure you are referencing a specific SDK version you'll need to edit the URL you're loading the SDK from in your installation code.
<script src="//fast.appcues.com/SOME_VERSION/YOUR_APPCUES_ID.js"></script>
The script tab should reflect version 4.40.4 specifically to ensure service. So the previous script will be updated to:
<script src="//fast.appcues.com/4.40.4/YOUR_APPCUES_ID.js"></script>
Additionally, if you are using a Content Security Policy on your site, you will need to update it to allow access to the new CDN. You can follow this doc to ensure your CSP has a configuration that will work with Appcues.